Customer Care Advisor

IDR, Inc.; Suwanee (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more

Employee Stock Ownership Program

Job summary

A leading consulting firm is seeking a Technical Customer Service Advisor in Suwanee, GA. This role involves handling customer inquiries, troubleshooting technical issues, and coordinating with departments. The ideal candidate has experience in customer service and technical support, and excels in communication. This position includes full benefits and a competitive compensation package.

Qualifications

• 1+ years in a Call Center or customer service environment.
• 1+ years in troubleshooting or tech support.
• Ability to handle 60+ inbound calls daily.

Responsibilities

• Receive inbound inquiries regarding products and services.
• Coordinate activities with other departments.
• Investigate and resolve technical inquiries.

Skills

Customer service experience

Technical troubleshooting

Excellent communication skills

Job description

Overview

IDR, Inc. is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! This is a contract-to-hire position; fully onsite in Suwanee, GA.

Responsibilities

• Receive inbound inquiries regarding products and services
• Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
• Investigate and resolve a variety of technical and non-technical inquiries
• Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills

• 1+ years of professional experience working in a Call Center or customer service
• 1+ years of professional experience, troubleshooting, tech support, or help desk
• Ability to handle customer requests via phone calls, chat sessions and emails
• Successful background taking 60+ inbound calls per day
• Excellent communication skills and high level of professionalism
• High technical aptitude, troubleshooting experience

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing Client and Talent Award winner 11 years in a row

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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