Sales Cloud Tech Support Engineer — AI & CRM Expert

Enboarder; Bellevue (WA); On-site; USD 95,000 - 135,000; Full time

Job summary

Salesforce is the world’s leading CRM company, delivering AI-powered customer success across the platform. As a Technical Support Engineer, you will partner with customers to troubleshoot, guide adoption of Salesforce solutions, and deliver measurable business value through the platform.

You will work in a fast-paced Global Support environment offering 24/7 coverage and collaborate with Product Engineering to resolve complex issues, create knowledge resources, and mentor teammates in

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 2+ years in technical support or customer-facing technical roles.
• Experience troubleshooting software and debugging Java applications.
• Strong SQL, data management, and database concepts.
• Ability to explain complex tech to non-technical stakeholders.
• Excellent written and verbal communication skills.
• Customer-focused mindset with consultative relationship skills.
• Familiarity with Sales Cloud, Service Cloud, and related tech.
• Proficiency with HTML, JavaScript, CSS, LWC or APEX.
• Must be a Sole U.S. Citizen (Non-dual).
• Professional proficiency in English.

Responsibilities

• Lead the end-to-end customer technical experience and manage support cases.
• Diagnose and resolve complex issues related to Salesforce platform products.
• Coordinate resolution with cross-functional teams and Product Engineering.
• Provide onboarding support and technical discovery sessions.
• Guide customers on best practices and configuration for adoption.
• Investigate issues, analyze behavior, and identify root causes with internal tools.
• Prioritize multiple issues in a fast-paced environment.
• Develop deep technical expertise in Salesforce platform functionality.
• Collaborate with Engineering to investigate defects and improve functionality.
• Create and maintain technical documentation and knowledge base articles.
• Mentor teammates through collaborative troubleshooting frameworks.
• Communicate complex concepts clearly to technical and non-technical stakeholders.

Skills

Technical support

Java debugging

SQL

Communication

Problem solving

Education

Bachelor's degree in CS/Engineering or related

Tools

Sales Cloud

Service Cloud

Data Cloud

Agentforce

HTML

JavaScript

LWC

APEX

Job description

Salesforce is the world’s leading CRM company, delivering AI-powered customer success across the platform. As a Technical Support Engineer, you will partner with customers to troubleshoot, guide adoption of Salesforce solutions, and deliver measurable business value through the platform.

You will work in a fast-paced Global Support environment offering 24/7 coverage and collaborate with Product Engineering to resolve complex issues, create knowledge resources, and mentor teammates in