Senior Tech Support Engineer - AI/CRM SaaS
Salesforce, Inc.
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Job summary
Salesforce, Inc. is seeking a Senior Technical Support Specialist to join our world-class team.
You will manage support requests, serve as a technical resource to the Success Architect team, and bridge gaps between support and engineering on cutting-edge sales and marketing technology projects. Ideal candidates will articulate complex topics clearly, have 5+ years in B2B SaaS support, and demonstrate deep Salesforce CRM proficiency, including marketing automation tools.
Qualifications
- Explain complex features to technical and non-technical users.
- 5+ years of support in a B2B SaaS company.
- Bachelor's degree required and excellent communication skills.
- Extensive knowledge of Salesforce CRM.
- Experience with marketing automation systems (Marketo, Pardot, HubSpot, Eloqua).
- Working knowledge of JavaScript and APIs; web tech familiarity.
Responsibilities
- Handle product-related support requests across multiple channels promptly.
- Support Success Architect team with deep product technical knowledge.
- Diagnose, debug, and triage bugs with engineering collaboration.
- Collaborate with product to translate feedback into roadmap insights.
- Improve documentation and incident communications during outages.
- Contribute to faster customer operations and process improvements.
Skills
Education
Tools
Job description
Salesforce, Inc. is seeking a Senior Technical Support Specialist to join our world-class team.
You will manage support requests, serve as a technical resource to the Success Architect team, and bridge gaps between support and engineering on cutting-edge sales and marketing technology projects. Ideal candidates will articulate complex topics clearly, have 5+ years in B2B SaaS support, and demonstrate deep Salesforce CRM proficiency, including marketing automation tools.
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