Technical Support Engineer – 3D Scanning & Demos

Artec 3D; Santa Clara, Northern (CA, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

401k

Holiday pay

Autonomy

Creativity

Santa Clara office

Job summary

Artec 3D is seeking technical support specialists for our USA team in Santa Clara. You will assist partners and end users with technical issues via email, phone, chat, and remote sessions, and help build content for our Support Center.

You’ll participate in webinars, training sessions, and demos for partners, while supporting the sales team at trade shows with technical setup. Ideal candidates have technical support or training experience and are willing to travel internationally and

Qualifications

• Technical support or training experience preferred.
• Willingness and possibility to travel (international and domestic).
• Experience working with customers in global time zones is a plus.
• Spanish fluency is a plus.

Responsibilities

• Assist Artec partners and end users with resolving technical issues via email, phone, chat, and remote sessions.
• Help create content for Artec’s Support Center.
• Prepare webinars, training sessions, and demos for partners; document relevant materials.

Skills

Technical support

Customer service

Willingness to travel

Spanish

Job description

Artec 3D is seeking technical support specialists for our USA team in Santa Clara. You will assist partners and end users with technical issues via email, phone, chat, and remote sessions, and help build content for our Support Center.

You’ll participate in webinars, training sessions, and demos for partners, while supporting the sales team at trade shows with technical setup. Ideal candidates have technical support or training experience and are willing to travel internationally and