Technical Support Engineer

Artec Group; Santa Clara (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

401k

Holiday pay

Autonomy

Creativity

Santa Clara office

Job summary

Artec 3D is seeking technical support specialists for our USA team in Santa Clara. You will assist partners and end users with technical issues via email, phone, chat, and remote sessions, and help build content for our Support Center.

You’ll participate in webinars, training sessions, and demos for partners, while supporting the sales team at trade shows with technical setup. Ideal candidates have technical support or training experience and are willing to travel internationally and

Qualifications

• Technical support or training experience preferred.
• Willingness and possibility to travel (international and domestic).
• Experience working with customers in global time zones is a plus.
• Spanish fluency is a plus.

Responsibilities

• Assist Artec partners and end users with resolving technical issues via email, phone, chat, and remote sessions.
• Help create content for Artec’s Support Center.
• Prepare webinars, training sessions, and demos for partners; document relevant materials.

Skills

Technical support

Customer service

Willingness to travel

Spanish

Job description

Artec 3D is the creator of professional 3D scanners and software used by many of the world’s top-tier companies: Apple, Tesla, Google, NASA, Nike, Toyota, and others.We are looking for technical support specialists for our team in the USA.If you love communicating and have the necessary skills to help people and create small technical miracles – you’re going to like it here!

Tasks:

• Assist Artec partners and end users with resolving technical issues via email, phone, chat, and remote sessions.
• Help create content for Artec’s Support Center.
• Participate in and prepare the webinars, training sessions, and demos for partners; prepare relevant documentation.
• Work alongside the sales team during trade shows, taking care of technical issues (preparing scanners, laptops, objects for scanning, etc.).
• Assist the sales team with 3D scanning service tasks (check scanners, organize repair work, etc.).

We offer:

• A strong team of tech experts within a constantly growing international company that employs 200+ people.
• Medical insurance coverage, Dental coverage and 401k.
• Holiday pay.
• Autonomy and creativity in the area of your responsibility.
• Liberal leadership style.
• Participation in industry-specific events.
• Corporate events, clubs and afterwork get-togethers.
• Comfortable office space in Santa Clara.

Required skills and competence:

• Technical support or training experience (ideally, or at least a desire to work with the Customers).
• Willingness and possibility to travel (international and domestic).

Will be a plus:

• Fluency in Spanish.
• Knowledge of software for 3D modeling and/or CAD (3D Systems, Autodesk, Rhino, ZBrush, Blender, etc).
• Experience in 3D scanning and/or 3D printing.
• Experience in working with clients who are located worldwide in different time zones.

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