CT Scanner Field Service Engineer – West Coast Travel

Arineta Ltd.; California (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Arineta Ltd. develops and manufactures advanced CT scanners. This role focuses on field service support across the US West Coast, including on-site and remote work, to ensure system uptime and customer satisfaction.

The candidate will lead root cause investigations, install and train field engineers, and maintain deep product knowledge. Travel 25–40% is expected to meet customer and installation needs.

Qualifications

• Associates, bachelor’s or equivalent technical field experience.
• Engineering or practical engineering degree in a relevant area or proven experience in a similar position.
• Preferred – 4–5 years of technical support or a related customer facing role, with at least 2 years in a technical role in a global company.

Responsibilities

• Provide Tier 1 through Tier 3 technical support to the US service team and customers.
• Troubleshooting, devising workarounds, and escalating complex investigations for system issues & PMs in the field.
• Lead root cause investigation, troubleshooting, & investigation of field service issues with Global service team for resolution.
• Lead field installation for US sites through on-site and remote support; provide ongoing installation training and feedback.
• Could train field engineers, both by lectures and hands-on.
• Support customer complaint handling and record complaints in CRM.
• Write and provide feedback for technical service instructions.
• Maintain and constantly improve self-knowledge and system technical knowledge.
• Experience with Healthcare CT scanners is highly relevant; other large modalities considered.

Skills

Tier 1-3 support

Troubleshooting

Root cause analysis

Field installation

Technical training

CRM usage

Technical writing

Continuous learning

Healthcare CT scanners

Travel readiness

Multitasking

Customer service

Communication skills

Education

Associate/Bachelor in technical field

Equivalent practical experience

Job description

Arineta Ltd. develops and manufactures advanced CT scanners. This role focuses on field service support across the US West Coast, including on-site and remote work, to ensure system uptime and customer satisfaction.

The candidate will lead root cause investigations, install and train field engineers, and maintain deep product knowledge. Travel 25–40% is expected to meet customer and installation needs.