Technical Support Engineer

MailGate SC; United States; Remote; USD 14,000 - 20,000; Full time

Benefits offered by this job

Flexible work-from-home

Career development opportunities

Job summary

MailGate SC is hiring for a technical support role providing expert assistance to enterprise customers and partners using security software. You will troubleshoot across Linux, networks, and databases, communicate findings clearly, and guide customers toward resolutions within target times.

The role requires analytical problem-solving and the ability to work in a rotating 24/7 shift schedule. The position is remote with a preference for near Sofia, Bulgaria for occasional in-person meetings.

Qualifications

• Strong Linux knowledge; Windows administration or support experience is beneficial.
• Solid networking and LAN fundamentals, including SMTP, FTP, HTTP, and SSH.
• Experience supporting enterprise applications and troubleshooting network or system issues.
• Familiarity with databases and experience using or administering MySQL and/or Oracle.
• Strong spoken and written English, customer service, teamwork, and interpersonal skills.
• Analytical problem-solving ability and willingness to work rotating shifts.

Responsibilities

• Respond to customer and partner support requests with accurate, courteous technical guidance.
• Troubleshoot enterprise applications, operating systems, and networks of varying sizes.
• Communicate with customers, track issues, and meet initial response service targets.
• Investigate problems through to resolution and share clear updates along the way.
• Participate in a rotating shift schedule that provides around-the-clock coverage.

Skills

Linux knowledge

Networking fundamentals

Enterprise applications support

MySQL/Oracle databases

English communication

Tools

SSH

SMTP

FTP

HTTP

Job description

Role overview

Provide technical support to enterprise customers and partners using security software, serving as a primary contact for troubleshooting and service updates. You’ll investigate issues across operating systems, networks, and databases, communicate findings clearly, and help resolve customer problems within response targets. The role includes a rotating 24/7 shift schedule.

Responsibilities

• Respond to customer and partner support requests with accurate, courteous technical guidance.
• Troubleshoot enterprise applications, operating systems, and networks of varying sizes.
• Communicate with customers, track issues, and meet initial response service targets.
• Investigate problems through to resolution and share clear updates along the way.
• Participate in a rotating shift schedule that provides around-the-clock coverage.

Requirements

• Strong Linux knowledge; Windows administration or support experience is beneficial.
• Solid networking and LAN fundamentals, including familiarity with protocols such as SMTP, FTP, HTTP, and SSH.
• Experience supporting enterprise applications and troubleshooting network or system issues.
• Familiarity with databases and experience using or administering MySQL and/or Oracle.
• Strong spoken and written English, customer service, teamwork, and interpersonal skills.
• Analytical problem-solving ability and willingness to work rotating shifts.

Nice to have

• Knowledge of S/MIME, SSL, LDAP, firewalls, or experience in international support environments.

Benefits and work setup

This is a remote position with a preference for someone near Sofia, Bulgaria for occasional in-person meetings. Flexible work-from-home options and career development opportunities are offered.