Support Engineer

singlestore-linkedin; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

SingleStore is seeking a deeply technical support engineer to resolve complex database issues for enterprise customers. This role blends frontline customer support with hands-on engineering, including investigating database internals and Linux host configurations.

You'll collaborate with engineers and account managers, reproduce issues, file bug reports, and author runbooks to improve processes. Excellent written and verbal English required; schedule is M-F, PT business hours.

Qualifications

• 4+ years of customer-facing technical support experience at an advanced level.
• Hands-on experience with MySQL or MySQL-compatible databases (MariaDB, Aurora, etc.) and SQL query optimization.
• Familiarity with distributed systems and cloud platforms such as AWS or GCP.

Responsibilities

• Respond to email and live technical support requests from enterprise customers, acting as the first line of defense for complex issues, bug diagnosis, and outage resolution.
• Reproduce product issues, perform quality assurance, and submit formal bug reports or feature requests to engineering teams.
• Collaborate with software developers, sales engineers, and technical account managers to keep all stakeholders informed about customer issues.
• Improve support and engineering processes by authoring internal runbooks and public documentation, and identifying tooling improvements.
• Learn each customer's environment well enough to deliver accurate diagnoses and a consistently positive support experience.

Skills

MySQL / MariaDB expertise

SQL optimization

Go / Python / Bash scripting

Cloud platforms (AWS / GCP)

Distributed systems concepts

English communication

Tools

Kubernetes

Linux administration

Log analysis

Job description

**Role overview**

This is a deeply technical support engineering role focused on resolving complex database issues for enterprise customers. The position blends frontline customer support with hands-on engineering work, including investigating database internals, memory allocators, Linux and host configurations, and SQL query behavior. The schedule is Monday through Friday, 9:00 AM to 6:00 PM US Pacific Time.

**Responsibilities**

• Respond to email and live technical support requests from enterprise customers, acting as the first line of defense for complex issues, bug diagnosis, and outage resolution.
• Reproduce product issues, perform quality assurance, and submit formal bug reports or feature requests to engineering teams.
• Collaborate with software developers, sales engineers, and technical account managers to keep all stakeholders informed about customer issues.
• Improve support and engineering processes by authoring internal runbooks and public documentation, and identifying tooling improvements.
• Learn each customer's environment well enough to deliver accurate diagnoses and a consistently positive support experience.

**Requirements**

• 4+ years of customer-facing technical support experience at an advanced level.
• Hands-on experience with MySQL or MySQL-compatible databases (MariaDB, Aurora, etc.) and SQL query optimization.
• Kubernetes and sysadmin skills, including Linux, system I/O, network throughput analysis, and navigating large log files.
• Proficiency with a scripting or coding language such as Python, Bash, or Go for quick problem-solving and code navigation.
• Familiarity with distributed systems and cloud platforms such as AWS or GCP.
• Strong written and verbal English communication skills with the ability to explain technical concepts to varied audiences.

**Nice to have**

• Ability to analyze distributed systems for performance bottlenecks and remove single points of failure.