IT Support Specialist

monefy; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Annual training budget

Well-being programs

Team events

Job summary

monefy is seeking an IT Support role to assist colleagues and partners with internal software, hardware issues, and access controls. The role emphasizes reporting, process improvements, and automation initiatives to drive smoother operations.

Candidates should have experience supporting end users, strong English communication, and proficiency with spreadsheets for data-driven decisions. Remote or hybrid work options are available, with a typical business-hour schedule and a focus on quality and

Qualifications

• Experience providing technical support to end users.
• Ability to diagnose software issues and handle basic hardware troubleshooting.
• Strong logical problem-solving skills and careful attention to quality.
• Good organization and time management, with the ability to work proactively.
• Comfort working with data in spreadsheet tools such as Google Sheets or Excel.
• Strong written and spoken English.

Responsibilities

• Respond to support requests through email and chat, and coordinate with teammates on more complex cases.
• Help colleagues use internal tools and troubleshoot basic computer hardware problems, arranging repairs or replacements when needed.
• Install software and keep software license records up to date.
• Gather data and produce automated reports to support operational decisions.
• Take ownership of improvement projects, including exploring automation opportunities.

Skills

Technical support

Software troubleshooting

Analytical thinking

Time management

Spreadsheet proficiency

English fluency

Tools

CRM tools

Automation tools

Job description

Role overview

Provide day-to-day technical support to colleagues and partners, helping them use internal software and resolving common hardware and access issues. The role also contributes to smoother operations through reporting, process improvements, and automation work.

Responsibilities

• Respond to support requests through email and chat, and coordinate with teammates on more complex cases.
• Help colleagues use internal tools and troubleshoot basic computer hardware problems, arranging repairs or replacements when needed.
• Install software and keep software license records up to date.
• Gather data and produce automated reports to support operational decisions.
• Take ownership of improvement projects, including exploring automation opportunities.

Requirements

• Experience providing technical support to end users.
• Ability to diagnose software issues and handle basic hardware troubleshooting.
• Strong logical problem-solving skills and careful attention to quality.
• Good organization and time management, with the ability to work proactively.
• Comfort working with data in spreadsheet tools such as Google Sheets or Excel.
• Strong written and spoken English.

Nice to have

• Familiarity with CRM or automation tools.
• Experience with VoIP systems or call center operations.

Benefits and work setup

• Full-time, permanent role with remote or hybrid work options.
• Schedule: Monday to Thursday, 15:00–00:00, and Friday, 16:00–22:00 EEST.
• Private medical insurance, an annual training budget, well-being programs, and team events.