Remote Support Engineer

Securitas; United States; Remote; USD 66,000 - 93,000; Full time

Job summary

Role overview: This is a permanent, remote engineering role supporting security technology operations within a global security and investigations organization. The position is based in the United Kingdom and reports into the technology branch, with a focus on remote delivery of operational support services.

Responsibilities include providing remote engineering support for security technology systems across customer sites, diagnosing and resolving issues, coordinating with operations teams, and

Job description

Role overview

This is a permanent, remote engineering role supporting security technology operations within a global security and investigations organization. The position is based in the United Kingdom and reports into the technology branch, with a focus on remote delivery of operational support services.

Responsibilities

• Provide remote engineering support for security technology systems and operations across customer sites.
• Diagnose and resolve technical issues, escalating appropriately when needed.
• Coordinate with operations teams to maintain service continuity and system performance.
• Document support activities, configurations, and resolutions for internal reference.
• Contribute to ongoing operational improvements within the remote support function.

Requirements

• Eligibility to work in the United Kingdom on a permanent basis.
• Relevant engineering or technical support experience in security, IT, or a related field.
• Comfort working independently in a fully remote setup.
• Strong troubleshooting and communication skills for customer-facing support work.

Note

The source material for this posting is limited to operational metadata, so specific technology stacks, qualifications, seniority expectations, and benefits are not summarized here.