Technical Support Engineer

Punxsutawney Spirit; Boca Raton (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holidays

Collaborative environment

Job summary

Punxsutawney Spirit is seeking an IT Helpdesk Specialist to provide technical assistance for computer systems, software, and hardware in a fast-paced environment in Boca Raton. You will respond to queries in person, by phone, or via email, and guide users through problem-solving steps.

The role requires hands-on experience with Windows 7/10, Windows Server 2003–2019, Mac OS, MS Office and Outlook, ticketing systems, and Active Directory.

Qualifications

• Experience supporting Windows desktops and servers across multiple OS versions.
• Proficient with MS Office and Outlook email client.
• Familiar with helpdesk ticketing systems and internal processes.
• Ability to explain technical problems to non-technical users.
• Experience in a 24x7 environment.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to queries in person or over the phone.
• Handle emails from customers seeking help.
• Walk customers through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Skills

Windows 7/10

Windows Server

Mac OS

MS Office

Outlook

Ticketing systems

Active Directory

24x7 support

Diagnostics

Tools

none

Job description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Respond to email messages for customers seeking help.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Position Requirements:

• Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS.
• Experience working with MS Office suite including email clients (outlook).
• Experience with ticketing systems and helpdesk processes.
• Experience in supporting proprietary software.
• Experience with Active Directory, printers, anti-virus, backups.
• Hands on experience with diagnosing and resolving basic technical issues.
• Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users.
• Experience working in 24x7 environment.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Collaborative and inclusive work environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.