Technical Support Engineer

Punxsutawney Spirit; Washington (District of Columbia); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holidays

Job summary

Punxsutawney Spirit in Washington, DC is seeking an IT Helpdesk Specialist to provide technical assistance and support for computer systems, software, and hardware. You will respond to queries in person, by phone, and via email, guiding users through problem-solving steps and ensuring issues are resolved efficiently.

The role requires experience with Windows 7/10, Windows Server 2003-2019, Mac OS, MS Office, and Active Directory.

Qualifications

• Windows 7/10, Windows Server 2003-2019 experience.
• MS Office including Outlook familiarity.
• Experience with helpdesk and ticketing systems.
• Knowledge of Active Directory, printers, antivirus, backups.
• Ability to diagnose basic issues and explain fixes clearly.
• Experience in 24x7 support environments.
• Understand user problems and communicate to non-technical users.

Responsibilities

• Provide technical assistance for computer systems, software, and hardware.
• Respond to queries in person or by phone.
• Walk users through problem-solving steps.
• Install, modify, and repair hardware and software.
• Run diagnostic programs to resolve problems.
• Install peripherals for users.
• Follow up to ensure issues are resolved.
• Gather feedback on computer usage.
• Run reports to identify recurring malfunctions.

Skills

Windows 7/10

Windows Server 2003-2019

Mac OS

MS Office Outlook

Ticketing systems

Active Directory

Printers

Anti-virus

Backups

24x7 support

Job description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Respond to email messages for customers seeking help.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Position Requirements:

• Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS.
• Experience working with MS Office suite including email clients (outlook).
• Experience with ticketing systems and helpdesk processes.
• Experience in supporting proprietary software.
• Experience with Active Directory, printers, anti-virus, backups.
• Hands on experience with diagnosing and resolving basic technical issues.
• Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users.
• Experience working in 24x7 environment.
• Competitive salary $80-$85 dependent on location, skills, and relevant experience.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Collaborative and inclusive work environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.