Technical Support Engineer

Newsmax; Washington (District of Columbia); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan with company 6%

Job summary

Talentify is seeking a customer-focused IT Help Desk Specialist in the Washington, DC area to provide frontline technical assistance for computer systems, software, and hardware. You will respond to inquiries in person, by phone, and via email, guiding users through problem-solving steps and ensuring issues are resolved efficiently.

The role requires familiarity with Windows and Mac OS, MS Office (Outlook), ticketing systems, and Active Directory, with an emphasis on clear communication to

Qualifications

• Bachelor’s degree preferred.
• Experience with Windows 7/10, Windows Server 2003-2019; Mac OS.
• Experience with MS Office including Outlook.
• Experience with ticketing systems and helpdesk processes.
• Experience in supporting proprietary software.
• Experience with Active Directory, printers, anti-virus, backups.
• Ability to explain technical fixes to non-technical users.
• Experience working in a 24x7 environment.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to queries in person or over the phone.
• Respond to email messages for customers seeking help.
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issues are resolved.
• Gather feedback about computer usage.
• Run reports to identify recurring malfunctions.

Skills

Customer service

Clear communication

Problem solving

24x7 support

Technical troubleshooting

Education

Bachelor’s degree

Tools

Windows

Mac OS

MS Office (Outlook)

Ticketing systems

Active Directory

Printers/Backup software

Job description

Core Duties and Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Respond to email messages for customers seeking help.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Position Requirements:

• Bachelor’s degree preferred.
• Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS.
• Experience working with MS Office suite including email clients (outlook).
• Experience with ticketing systems and helpdesk processes.
• Experience in supporting proprietary software.
• Experience with Active Directory, printers, anti-virus, backups.
• Hands on experience with diagnosing and resolving basic technical issues.
• Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users.
• Experience working in 24x7 environment.

Compensation & Benefits:

• Competitive salary $80-$85 dependent on location, skills, and relevant experience.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Collaborative and inclusive work environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.