Technical Support Desk Agent: Equipment & Scheduling

Horizontal Talent; Eagan (MN); On-site; USD 30,000 - 37,000; Full time

Job summary

Horizontal Talent is seeking a hands-on technical support professional in Minnesota to help coordinate scheduling, troubleshoot issues, and support equipment systems. You will interact with customers by phone and collaborate with internal teams to resolve problems, while gaining experience across technical service tasks.

The role emphasizes clear communication, basic troubleshooting, and adaptability to learn new systems and tools in a fast-paced environment.

Qualifications

• Clear communication with customers and internal teams.
• Basic technical troubleshooting and problem-solving skills.
• Comfort learning new systems, equipment, and software tools.
• Strong attention to detail when handling schedules, part numbers, and technical information.
• Ability to manage multiple priorities in a service-focused environment.

Responsibilities

• Handle outbound customer calls to coordinate scheduling and support service changes.
• Partner with internal teams to triage requests and resolve issues efficiently.
• Provide frontline phone-based technical support through a technical service call center.
• Answer basic questions related to equipment installation, product use, and sanitation or cleaning concerns.
• Assist with basic programming tasks and chemical calibration on automated controllers.
• Develop working knowledge of pool pumps, filters, and circulation systems.
• Learn fundamentals of dispensing equipment and dishmachine parts to identify replacement options and part numbers.
• Communicate equipment and part specification updates with technical service team members.
• Build familiarity with proprietary and commercially available software tools used in the role.
• Support additional tasks as assigned by leadership.

Skills

Clear communication

Technical troubleshooting

Learning new systems

Attention to detail

Multi-tasking

Education

Associate’s degree in related field

1+ year experience in mechanical/electrical trade or technical service call center

Job description

Horizontal Talent is seeking a hands-on technical support professional in Minnesota to help coordinate scheduling, troubleshoot issues, and support equipment systems. You will interact with customers by phone and collaborate with internal teams to resolve problems, while gaining experience across technical service tasks.

The role emphasizes clear communication, basic troubleshooting, and adaptability to learn new systems and tools in a fast-paced environment.