Technical Support & Customer Care Specialist

Charter Communications; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Charter Communications is seeking a Customer Service Representative to handle inbound calls in a fast-paced Spectrum environment. You will answer billing questions, update accounts, and resolve subscriber issues with professional, friendly service.

The role requires a high school diploma or equivalent and the ability to read, write, speak, and understand English. Flexible scheduling including nights, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent is required.
• Ability to read, write, speak and understand English.
• Experience or a willingness to work varied schedules including nights, weekends and holidays.

Responsibilities

• Handle inbound customer calls to address billing, account updates and service queries.
• Troubleshoot simple technical issues related to cable and video services.
• Navigate computer systems to document customer interactions.
• Provide friendly, professional service and strive for first-call resolution.
• Represent Charter Communications as the voice of Spectrum in a fast-paced call center.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Dependable

Professional

Solution-oriented

Results-driven

Resilient

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Charter Communications is seeking a Customer Service Representative to handle inbound calls in a fast-paced Spectrum environment. You will answer billing questions, update accounts, and resolve subscriber issues with professional, friendly service.

The role requires a high school diploma or equivalent and the ability to read, write, speak, and understand English. Flexible scheduling including nights, weekends, and holidays is expected.