Account Services Representative

Cox Enterprises; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Cox Enterprises is seeking a Customer Care representative in Phoenix, Arizona to provide exemplary customer service in a call center environment. You'll be responsible for greeting customers, addressing their needs, and promoting additional services to enhance customer satisfaction.

The ideal candidate has experience in customer service and sales, strong problem-solving skills, and the ability to navigate multiple computer systems effectively. Join our team and help us grow through outstanding customer experiences.

Qualifications

• 6 months work experience providing service directly to customers.
• 6 months experience using a computer in a work or non-work setting.
• Eligibility to work in the United States.

Responsibilities

• Provide excellent customer care in a call center environment.
• Document call details and new account information into the computer system.
• Identify sales lead generation opportunities and promote services.

Skills

Customer service experience

Strong computer skills

Sales goal orientation

Problem solving

Education

High school graduate or GED

Job description

Job Description

The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.

Responsibilities

Promote Quality Customer Experience

• Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
• Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
• Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments

Problem Solving

• Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer’s circumstances
• Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
• Perform any necessary calculations pertaining to fees, time periods, or dates

Drive Business Growth

• Grow the company through identifying sales lead generation opportunities, promoting Cox services, and offering service contracts. Add contracts as authorized by customers
• Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting

Qualifications

Minimum

• 6 months work experience providing service directly to customers
• 6 months experience using a computer in a work or non-work setting
• High school graduate or GED or equivalent work experience
• Eligibility to work in the United States

Preferred

• 6+ months experience working in a position that requires meeting sales goals
• 1 – 2 year work experience in a customer service role, not specific to just Call Center
• Strong aptitude for helping customers and a customer experience focus
• Enthusiastic and personable
• Must be able to work in a call center or highly structured environment
• Strong computer skills and be able to navigate through multiple screens
• Ability to adapt to constant change
• Demonstrated solid work history.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: http://www.cox.com/.