Call Center Customer Service Representative (Technical Support) 157321

Cox Enterprises; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, and Vision benefits

401(k) and pension

Generous time off

Tuition assistance

Flexible work options

Job summary

Cox Enterprises is seeking a full-time Call Center Customer Service Representative in Phoenix, Arizona. In this role, you will assist customers with inquiries about Cox products and services while maintaining high customer satisfaction.

Ideal candidates have strong customer service experience, are comfortable using computers, and can thrive in a fast-paced environment. Bilingual candidates may receive additional incentives. Benefits include competitive wages, comprehensive medical, and work-life balance options.

Qualifications

• High school graduate, GED, or equivalent work experience.
• At least 6 months of experience providing direct customer service.
• Strong customer-experience focus and ability to adapt.

Responsibilities

• Answer inbound customer calls regarding Cox products and services.
• Troubleshoot customer problems and schedule service appointments.
• Maintain accurate call records and identify sales opportunities.

Skills

Customer service experience

Computer proficiency

Bilingual (English/Spanish)

Education

High school diploma or GED

Job description

Call Center Customer Service Representative (Technical Support) 157321

Full-time

As the nation’s third largest cable and broadband company, Cox Communications serves approximately 6 million customers. The company offers advanced digital video, high‑speed Internet, telephone services, and a broad range of data and video transport services.

Primary Responsibilities

• Answer inbound customer calls concerning inquiries about Cox products and services.
• Troubleshoot the root cause of customer problems, identify required actions, and schedule service appointments where necessary.
• Build customer loyalty through follow‑up calls after actions are taken by other Cox departments.
• Maintain accurate call records and complete required forms to request action from other departments.
• Identify sales and up‑selling opportunities that drive additional revenue for the company.
• Keep customers informed about progress by checking status of work orders in the customer record system.
• Possibly provide additional services for fluent bilingual (English/Spanish) customers and may receive additional incentives.
• Perform other duties as assigned.

Minimum Qualifications

• High school graduate, GED, or equivalent work experience.
• At least 6 months of experience providing direct customer service.
• At least 6 months of experience using a computer in a work or non‑work setting.
• Eligibility to work in the United States.

Preferred Qualifications

• At least 6 months of experience troubleshooting basic hardware, software, and/or connectivity issues.
• At least 6 months of experience in a position that required meeting sales goals.
• Strong customer‑experience focus and aptitude for helping customers.
• 1 to 2 years of work experience in a customer‑service role, not limited to call center.
• Enthusiastic and personable, able to adapt and thrive in a constantly changing environment.
• Strong computer skills and ability to navigate multiple screens.
• Bilingual skills in English/Spanish (read, write, speak fluently) may lead to additional opportunities or incentives.

Benefits

• Competitive wages with potential for additional financial incentives for motivated team members.
• Free Internet and other Cox discounted services.
• Medical, Dental, and Vision benefits starting first day.
• Retirement benefits including 401(k) and pension.
• Work‑life balance with generous time off: up to 22 days of paid time off during the first year plus 7 paid holidays.
• Tuition assistance provided.
• Volunteer opportunities and community service support.
• Flexible work options, including work‑from‑home program available in some markets.
• Career advancement opportunities across the Cox family of companies.

Cox Communications is an equal‑employment‑opportunity employer, disabled/protected/veteran, and a wholly owned subsidiary of Cox Enterprises. For more information, visit https://www.cox.com