Technical Support Specialist — Troubleshooting & Customer Care

Cox Enterprises; Baton Rouge (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits from day one

Eligible sign-on bonus

Retirement benefits including 401(k)

Tuition assistance

Career advancement opportunities

Job summary

Cox Enterprises is seeking a Call Center Customer Service Representative in Baton Rouge, Louisiana. The role focuses on providing technical support, troubleshooting, and customer service in a dynamic call center environment.

Candidates should have a high school diploma, customer service experience, and a strong aptitude for technical problem solving. The position comes with various benefits, including medical insurance, paid time off, and tuition assistance.

Qualifications

• Minimum 6 months customer service experience.
• 6 months experience using a computer.
• Eligibility to work in the United States.

Responsibilities

• Answer inbound customer calls concerning Cox products.
• Troubleshoot customer problems and identify required actions.
• Provide total customer service and identify sales opportunities.

Skills

Customer service experience

Technical troubleshooting

Computer navigation

Education

High school diploma or GED

Job description

Cox Enterprises is seeking a Call Center Customer Service Representative in Baton Rouge, Louisiana. The role focuses on providing technical support, troubleshooting, and customer service in a dynamic call center environment.

Candidates should have a high school diploma, customer service experience, and a strong aptitude for technical problem solving. The position comes with various benefits, including medical insurance, paid time off, and tuition assistance.