Customer Retention Specialist — Telecom & Upsell Expert

Cox Enterprises; Phoenix (AZ); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive salaries

Excellent benefits package including healthcare and 401k

Best-in-class working environment

Job summary

Cox Enterprises is looking for a Customer Retention Representative in Phoenix, Arizona. In this critical role, you will enhance customer experiences by resolving issues, providing information about services, and effectively persuading customers to maintain their subscriptions.

Your success will be measured by achieving performance metrics in a fast-paced environment, making this an exciting opportunity to advance your career. Candidates should possess a high school diploma or GED and have excellent interpersonal and negotiation skills.

Qualifications

• Ability to multi-task efficiently in a high-intensity environment.
• Excellent interpersonal skills for effective collaboration.
• Strong persuasion skills to influence customer decisions.

Responsibilities

• Receive and handle inbound customer retention calls.
• Educate customers on product features and offerings.
• Achieve performance metrics for calls and productivity.

Skills

Multi-tasking

Interpersonal skills

Persuasion

Customer relationship management

Problem-solving

Education

HS diploma or GED

Job description

Cox Enterprises is looking for a Customer Retention Representative in Phoenix, Arizona. In this critical role, you will enhance customer experiences by resolving issues, providing information about services, and effectively persuading customers to maintain their subscriptions.

Your success will be measured by achieving performance metrics in a fast-paced environment, making this an exciting opportunity to advance your career. Candidates should possess a high school diploma or GED and have excellent interpersonal and negotiation skills.