Technical Support Analyst: Problem Solver

Lucas James Talent Partners; BLOOMINGTON (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Medical Insurance

Health Savings Account with Employer

Job summary

TempWorks is seeking a Support Analyst in Bloomington, MN to provide exceptional support for our proprietary software. You will diagnose and resolve a wide range of issues, responding to calls, emails, and internal requests with clear, user-friendly explanations.

You will track problems using help desk software, escalate when needed, and participate in developing online FAQs. On-call duties rotate, and you will learn all TempWorks products including the core system and related tools.

Qualifications

• Associates degree or higher preferred.
• 1+ years of customer service experience.
• Ability to be self-taught in a variety of software applications and languages.
• Ability to learn new technologies, software platforms, and retain information quickly.
• Team player with goal-oriented personality.
• Ability to work with non-technical end users on first level support issues.

Responsibilities

• Provide exceptional support to end users of TempWorks software.
• Track and resolve software problems and requests using help desk software.
• Explain technical details clearly to customers.
• Troubleshoot and triage support requests for TempWorks' enterprise and hosted software solutions.
• Escalate issues to internal teams when needed.
• Be on-call for support issues during non-business hours on a rotating basis.
• Assist in the development of online FAQs and knowledge base.
• Learn all aspects of TempWorks products including core system and related tools.
• Report all billable hours and expenses.

Skills

Customer service

Communication

Organization

Microsoft Office

SQL basics

Independent work

Education

Associates degree or higher

Tools

Help desk software

SQL

Job description

TempWorks is seeking a Support Analyst in Bloomington, MN to provide exceptional support for our proprietary software. You will diagnose and resolve a wide range of issues, responding to calls, emails, and internal requests with clear, user-friendly explanations.

You will track problems using help desk software, escalate when needed, and participate in developing online FAQs. On-call duties rotate, and you will learn all TempWorks products including the core system and related tools.