Computer Support Tech-Help Desk Analyst (Temp)

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 28,000 - 40,000; Part time

Job summary

University of Alabama at Birmingham seeks a Computer Support Tech-Help Desk Analyst (Temp) to provide technical assistance for hardware, software, and network issues. You will monitor help desk phones and emails, document problems and resolutions, and install new computer solutions, ensuring timely, precise responses and proper ticketing.

The role requires an Associate's degree in Information Systems or related field with two years of relevant experience; work experience can substitute for

Qualifications

• Associate's degree in Information Systems or related field with two years of experience.
• Work experience may substitute for education requirements.
• Onsite, temporary role with day shift.

Responsibilities

• Provide technical assistance for hardware, software, and network issues.
• Monitor help desk phones, emails, and other problem-reporting systems.
• Register problems and record resolutions in a ticketing system.
• Contribute to departmental training and support colleagues.

Skills

Troubleshooting

Customer support

Education

Associate's degree in Information Systems

Tools

Ticketing system

Problem Management

Job description

Job Description - Computer Support Tech-Help Desk Analyst (Temp) (T239055)

Computer Support Tech-Help Desk Analyst (Temp) - ( T239055 )

Description

Position Overview

Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network. Monitoring help desk phones, e-mails, and other electronic problem reporting mechanisms. Makes sure they are responding appropriately in a precise and timely manner. Implements and installs new computer solutions and contributes to logistical solutions for unit needs. Utilizes Problem Management database to register problems and record most effective solutions. Contributes to departmental training with other staff and supervisor. Able to effectively resolve customer IT needs, record events/problems as well as their resolution in a ticketing system and perform other duties as assigned.

Qualifications

Associate's degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements

Primary Location

Temporary Services

Job Category

UAB Temporary Services

Organization

114402000 Temporary Services

Employee Status

Temporary

Shift : Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager) : Onsite