Technical Support Analyst – Payment Systems & POS Specialist

The OLB Group, Inc.; Atlanta (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Paid vacation

401(k)

Job summary

A financial service provider in Atlanta, New York is looking for a Technical Support Analyst to deliver technical support to clients in the payment card industry. The role involves problem-solving, troubleshooting, and client assistance via phone or PC. Candidates should be familiar with credit card terminals and payment systems. This position offers competitive compensation, health benefits, and a 401(k) plan.

Qualifications

• Familiarity with payment gateways or POS systems.
• Ability to work independently or with others.
• Capable of managing time effectively and prioritizing tasks.

Responsibilities

• Provide technical support via phone or PC.
• Diagnose and update products and services.
• Assist customer service with troubleshooting.

Skills

Familiar with credit card terminals

Ability to communicate clearly

Respond efficiently to customer inquiries

Knowledge of payment card industry regulations

Sound troubleshooting strategy

Job description

A financial service provider in Atlanta, New York is looking for a Technical Support Analyst to deliver technical support to clients in the payment card industry. The role involves problem-solving, troubleshooting, and client assistance via phone or PC. Candidates should be familiar with credit card terminals and payment systems. This position offers competitive compensation, health benefits, and a 401(k) plan.