Technical Support Analyst

The OLB Group, Inc.; Atlanta (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Paid vacation

401(k)

Job summary

A financial service provider in Atlanta, New York is looking for a Technical Support Analyst to deliver technical support to clients in the payment card industry. The role involves problem-solving, troubleshooting, and client assistance via phone or PC. Candidates should be familiar with credit card terminals and payment systems. This position offers competitive compensation, health benefits, and a 401(k) plan.

Qualifications

• Familiarity with payment gateways or POS systems.
• Ability to work independently or with others.
• Capable of managing time effectively and prioritizing tasks.

Responsibilities

• Provide technical support via phone or PC.
• Diagnose and update products and services.
• Assist customer service with troubleshooting.

Skills

Familiar with credit card terminals

Ability to communicate clearly

Respond efficiently to customer inquiries

Knowledge of payment card industry regulations

Sound troubleshooting strategy

Job description

Apply for the Technical Support Analyst position at The OLB Group, Inc.

Responsible for providing technical support and service via phone or PC connection to clients in the payment card industry. Perform functions such as diagnosing, updating or staging of products and services. Provide support to customer service with troubleshooting, researching, and training for proprietary products. Apply problem solving and technical skills to effectively solve customers’ questions and/or technical challenges. Assist with terminal programming, operation, hardware and software support.

Desired Candidate

• Familiar with credit card terminals, payment gateways or POS systems
• Basic website knowledge
• Ability to communicate clearly
• Respond efficiently to customer inquiries and maintain high customer satisfaction
• Capable of working independently or with team members
• Recognize when issues should be escalated to senior technical team or developers
• Ability to multi‑task, prioritize, and manage time effectively
• Familiar with payment card industry rules and regulations
• Sound troubleshooting strategy under conditions of critical severity
• Knowledge with First Data and/or TSYS processing platforms a plus

What We Offer

• Competitive compensation
• Health, dental, and vision insurance
• Paid vacation
• 401(k)

Job Location: Atlanta, New York

EEOC Statement
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

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