Technical Support Analyst II - Remote Networking & RF

C Squared Systems, LLC.; Auburn (NH); On-site; USD 60,000 - 85,000; Full time

Job summary

C Squared Systems, LLC in New Hampshire is seeking a Technical Analyst II to join our IT and engineering team. You will handle requests to the technical support group, coordinate communications with customers and internal teams, and perform remote troubleshooting. You will log issues and ensure timely resolution in ticketing systems.

The role emphasizes problem solving, teamwork, and the ability to work with minimal supervision, with exposure to Linux CLI, TCP/IP, and multi-vendor environments.

Qualifications

• Associate degree in Computer Science or related field, or equivalent work experience.
• Multitask and prioritize work based on goals, objectives, and deliverables.
• Ability to use a Linux command line interface (CLI) to navigate directories and view logs.
• Strong networking and troubleshooting skills (IP/subnets, ping/trace, nmap, ARP).
• Experience with programming/scripting languages (PHP, shell).
• Develop and execute basic SQL scripts.
• Excellent written and oral communication and organizational skills.
• Self-motivated and able to work with minimal supervision.

Responsibilities

• Meets goals and objectives defined by leadership.
• Field requests in a professional and courteous manner within required response times.
• Perform remote troubleshooting directly with the customer, internal teams, and vendors.
• Log and manage issues within various ticketing systems.
• Provide summary of work done upon completion of task.
• Work well within a team setting and use peer resources.
• Act as a resource for the team to develop and implement best practices.
• Handle customer PII in a security-conscious manner.

Skills

multitask

Linux CLI

Networking troubleshooting

TCP/IP

SNMP

FTP

Telnet

SSH

HTML

MySQL

PHP

shell

SQL

problem solving

communication

organization

self-motivation

Education

Associate degree in Computer Science

Tools

nmap

SSH

Telnet

PHP

shell

MySQL

Job description

C Squared Systems, LLC in New Hampshire is seeking a Technical Analyst II to join our IT and engineering team. You will handle requests to the technical support group, coordinate communications with customers and internal teams, and perform remote troubleshooting. You will log issues and ensure timely resolution in ticketing systems.

The role emphasizes problem solving, teamwork, and the ability to work with minimal supervision, with exposure to Linux CLI, TCP/IP, and multi-vendor environments.