Technical Analyst II – Wireless Networking & Troubleshooting

C Squared Systems Llc; Auburn (NH); On-site; USD 60,000 - 90,000; Full time

Job summary

C Squared Systems, LLC is seeking a Technical Analyst II to join our team. The successful candidate will coordinate technical support requests, test and troubleshoot with customers, and collaborate with internal teams to resolve issues.

Responsibilities include fielding requests, logging issues in ticketing systems, and developing best practices while maintaining security of PII. A Associate degree in CS or related field is preferred; Linux CLI and MySQL experience are a plus.

Qualifications

• Multitask and prioritize work based on goals, objectives, and deliverables.
• Ability to use a Linux command line interface (CLI) to navigate directories and view logs.
• Strong networking and troubleshooting skills(IP/subnets, ping/trace, nmap, ARP).
• Proficiency with office suites (Microsoft Office, Libre Office, Open Office).
• Advanced knowledge of TCP/IP, SNMP, FTP, Telnet, SSH, HTTP, HTML, MySQL.
• Experience with programming/scripting languages (PHP, shell).
• Develop and execute basic SQL scripts.
• Strong technical analysis, investigation and problem-solving abilities.
• Excellent written/oral communication and organizational skills.
• Flexibility and stress tolerance are key in this role.
• Previous IT and/or software helpline experience required.
• Understanding of the Linux command line interface.
• Self-motivated and the ability to work effectively with minimal to no supervision.
• Associate degree in Computer Science, related field, or equivalent work experience.

Responsibilities

• Meets goals and objectives defined by leadership.
• Field requests in a professional and courteous manner within required response times.
• Perform remote troubleshooting directly with the customer, internal teams, and vendors.
• Log and manage issues within various ticketing systems.
• Provide summary of work done upon completion of task.
• Work well within a team setting, using peer resources, and self-research.
• Act as a resource for the team to develop and implement best practices and procedures.
• Handle customer personally identifiable information (PII) in a security conscious manner.
• Monitor systems and take remedial action as needed or elevate based on alarm severity.

Skills

Networking troubleshooting

Technical analysis

Communication (written and verbal)

Multitasking and prioritization

Self-motivation

Teamwork

Troubleshooting under pressure

Education

Associate degree in Computer Science or related field

Tools

Linux CLI

MySQL

Nmap

Microsoft Office

LibreOffice/OpenOffice

PHP scripting

SQL scripting

SSH

Job description

C Squared Systems, LLC is seeking a Technical Analyst II to join our team. The successful candidate will coordinate technical support requests, test and troubleshoot with customers, and collaborate with internal teams to resolve issues.

Responsibilities include fielding requests, logging issues in ticketing systems, and developing best practices while maintaining security of PII. A Associate degree in CS or related field is preferred; Linux CLI and MySQL experience are a plus.