Technical Analyst II

C Squared Systems, LLC.; Auburn (NH); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

C Squared Systems, LLC in New Hampshire is seeking a Technical Analyst II to join our IT and engineering team. You will handle requests to the technical support group, coordinate communications with customers and internal teams, and perform remote troubleshooting. You will log issues and ensure timely resolution in ticketing systems.

The role emphasizes problem solving, teamwork, and the ability to work with minimal supervision, with exposure to Linux CLI, TCP/IP, and multi-vendor environments.

Qualifications

• Associate degree in Computer Science or related field, or equivalent work experience.
• Multitask and prioritize work based on goals, objectives, and deliverables.
• Ability to use a Linux command line interface (CLI) to navigate directories and view logs.
• Strong networking and troubleshooting skills (IP/subnets, ping/trace, nmap, ARP).
• Experience with programming/scripting languages (PHP, shell).
• Develop and execute basic SQL scripts.
• Excellent written and oral communication and organizational skills.
• Self-motivated and able to work with minimal supervision.

Responsabilités

• Meets goals and objectives defined by leadership.
• Field requests in a professional and courteous manner within required response times.
• Perform remote troubleshooting directly with the customer, internal teams, and vendors.
• Log and manage issues within various ticketing systems.
• Provide summary of work done upon completion of task.
• Work well within a team setting and use peer resources.
• Act as a resource for the team to develop and implement best practices.
• Handle customer PII in a security-conscious manner.

Connaissances

multitask

Linux CLI

Networking troubleshooting

TCP/IP

SNMP

FTP

Telnet

SSH

HTML

MySQL

PHP

shell

SQL

problem solving

communication

organization

self-motivation

Formation

Associate degree in Computer Science

Outils

nmap

SSH

Telnet

PHP

shell

MySQL

Description du poste

C Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a customizable Web-based software, was engineered by C Squared Systems to remotely monitor and manage these complex multi-vendor environments.

Since 1999, C Squared Systems has executed turnkey in-building wireless solutions using state-of-the-art analysis tools to deliver RF solutions that exceed project scope and customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm have allowed C Squared Systems to continually evolve as new technologies are developed and the demands of our customers change.

Position Overview:

CSquaredSystems is currently seeking a Technical Analyst II to join our team. The successful candidate will be expected to handle requests to the technical support team. This candidate will be required to coordinate communication between both internal/external customers, and other teams within the company to resolve technical issues. This may include initial testing, follow-up testing and ongoing troubleshooting of issues. If immediate resolution is not accomplished, coordinating with the team manager(s) to have the issues assigned to the appropriate team member. Candidates for this position must demonstrate proficiencies in all requirements listed and be motivated to advance their career in a technical role.

Responsibilities include, but are not limited to:

• Meets goals and objectives defined by leadership.
• Field requests in a professional and courteous manner within required response times.
• Perform remote troubleshooting directly with the customer, internal teams, and vendors.
• Log and manage issues within various ticketing systems.
• Provide summary of work done upon completion of task.
• Work well within a team setting, using peer resources, and self-research.
• Act as a resource for the team to develop and implement best practices and procedures.
• Handle customer personally identifiable information (PII) in a security conscious manner.
• Monitor systems and take remedial action as needed or elevate based on alarm severity.

Requirements:

• Multitask and prioritize work based on goals, objectives, and deliverables.
• Ability to use a Linux command line interface (CLI) to navigate directories and view logs.
• Strong networking and troubleshooting skills(IP/subnets, ping/trace, nmap, ARP).
• Proficiency with office suites (Microsoft Office, Libre Office, Open Office).
• Advanced knowledge of TCP/IP, SNMP, FTP, Telnet, SSH, HTTP, HTML, MySQL.
• Experience with programming/scripting languages (PHP, shell).
• Develop and execute basic (possibly in-depth) SQL scripts.
• Strong technical analysis, investigation and problem-solving abilities.
• Excellent written/oral communication and organizational skills.
• Flexibility and stress tolerance are key in this role.
• Previous IT and/or software helpline experience required.
• Understanding of the Linux command line interface.
• Self-motivated and the ability to work effectively with minimal to no supervision.
• Associate degree in Computer Science, related field, or equivalent work experience.