Technical Support Analyst I - Growth-Focused IT Support

Shamrock Trading Corporation; Houston (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Ongoing training and professional development

Fully paid healthcare

Generous 401(k) contributions

Competitive PTO and work from home opportunities

Job summary

A logistics and transportation firm in Houston is seeking a Technical Support Analyst I to provide system and application support. This role requires strong technical skills, a customer service background, and a passion for automation. Ideal candidates should have at least 1 year in support roles. At Shamrock, we promote employee growth and offer a dynamic work environment. Join us to contribute to modern, business-focused solutions.

Qualifications

• 1+ years in a technical customer and desktop support role.
• Advanced troubleshooting knowledge and ability.
• Fundamental knowledge of Office 365 and Active Directory.

Responsibilities

• Provide world-class system and application support to customers.
• Configure and install new systems and upgrade existing ones.
• Automate processes and perform in-depth troubleshooting.

Skills

Technical customer support

Troubleshooting

Problem-solving

Team collaboration

Communication (English)

Education

BA/BS degree in a technical field

Tools

Office 365

Active Directory

Jira

Job description

A logistics and transportation firm in Houston is seeking a Technical Support Analyst I to provide system and application support. This role requires strong technical skills, a customer service background, and a passion for automation. Ideal candidates should have at least 1 year in support roles. At Shamrock, we promote employee growth and offer a dynamic work environment. Join us to contribute to modern, business-focused solutions.