Technical Support Analyst I - Automation & Growth, Remote

Shamrock Trading Corporation

Charlotte (NC)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Training & development

Medical coverage

401(k) + ESOP

Paid time off / WFH after intro

Job summary

Shamrock Trading Corporation is seeking a Technical Support Analyst I to support rapid growth. The role demands a strong technical and customer service background, a passion for automation, and the ability to work across teams to deliver modern, business-focused IT solutions.

The ideal candidate will grow with Shamrock, demonstrating problem-solving skills and a proactive approach to learning new technologies.

Qualifications

BA/BS degree in a technical field or evidence of exceptional ability.
1+ year in a technical customer and desktop support role.
Advanced troubleshooting knowledge and ability.
Fundamental knowledge of Office 365 and Active Directory.
Strong communication skills in English, verbal and written.
Ability to work in a team and collaborate.
Willingness to learn new technologies and business processes.
Familiar with IT infrastructure concepts and networking basics.
Experience with ticketing systems, Jira preferred.
Exposure to command lines or scripting languages.

Responsibilities

Provide world-class system and application support to internal and external customers.
Configure and install new systems as well as upgrade and support existing systems.
Automate processes, reporting and response when possible.
Perform in-depth troubleshooting of technical issues from initial remediation to full root-cause analysis.
Prevent repeat issues by addressing the root causes.
Take initiative in areas of improving operations and staying educated on the latest IT technologies.
Partner with internal technical teams to resolve advanced issues as necessary.
Create documentation that will help team members resolve issues more quickly.