Onsite Level 1 App Support Analyst

INSPYR Solutions; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Flexible working conditions

Job summary

A leading technology solutions provider is seeking a Level 1 Application Support Analyst in Houston. This role involves providing first-line support for IT business applications, handling requests, logging issues, and collaborating with development teams. Ideal candidates should have 1-3 years in application support and strong communication skills. The position requires a technical aptitude and a detail-oriented approach. Competitive pay is offered along with a long-term contract.

Qualifications

• 1-3 years of experience in application support or help desk environment.
• Proficiency in using ticketing systems and support tools.
• Ability to collaborate effectively with remote teams.

Responsibilities

• Serve as the initial point of contact for support requests.
• Accurately log and categorize support requests.
• Perform triage to determine severity and priority of issues.

Skills

Strong verbal and written communication skills

Technical aptitude

Attention to detail

Organizational skills

Ability to work independently

Education

Associate or Bachelor's degree in Information Technology

Tools

Azure DevOps

JIRA

Job description

A leading technology solutions provider is seeking a Level 1 Application Support Analyst in Houston. This role involves providing first-line support for IT business applications, handling requests, logging issues, and collaborating with development teams. Ideal candidates should have 1-3 years in application support and strong communication skills. The position requires a technical aptitude and a detail-oriented approach. Competitive pay is offered along with a long-term contract.