Technical Support Analyst

Shamrock Trading Corporation; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Training & development

Medical coverage

401(k) + ESOP

Paid time off / WFH after intro

Job summary

Shamrock Trading Corporation is seeking a Technical Support Analyst I to support rapid growth. The role demands a strong technical and customer service background, a passion for automation, and the ability to work across teams to deliver modern, business-focused IT solutions.

The ideal candidate will grow with Shamrock, demonstrating problem-solving skills and a proactive approach to learning new technologies.

Qualifications

• BA/BS degree in a technical field or evidence of exceptional ability.
• 1+ year in a technical customer and desktop support role.
• Advanced troubleshooting knowledge and ability.
• Fundamental knowledge of Office 365 and Active Directory.
• Strong communication skills in English, verbal and written.
• Ability to work in a team and collaborate.
• Willingness to learn new technologies and business processes.
• Familiar with IT infrastructure concepts and networking basics.
• Experience with ticketing systems, Jira preferred.
• Exposure to command lines or scripting languages.

Responsibilities

• Provide world-class system and application support to internal and external customers.
• Configure and install new systems as well as upgrade and support existing systems.
• Automate processes, reporting and response when possible.
• Perform in-depth troubleshooting of technical issues from initial remediation to full root-cause analysis.
• Prevent repeat issues by addressing the root causes.
• Take initiative in areas of improving operations and staying educated on the latest IT technologies.
• Partner with internal technical teams to resolve advanced issues as necessary.
• Create documentation that will help team members resolve issues more quickly.

Skills

Technical support

Customer service

Troubleshooting

Office 365

Active Directory

IT fundamentals

English communication

Analytical thinking

Learning mindset

Team player

Ticketing systems

Scripting basics

Networking basics

Education

BA/BS in technical field

Tools

Jira

Command line / scripting

Job description

About Shamrock Trading Corporation

Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third‑party logistics, a fuel card program and trucking technology. Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to the customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Our Charlotte office is positioned in the heart of entertainment being walking distance from the Spectrum center and The Bank of America Stadium. Offering countless spots to eat and phenomenal location attached to the Omni hotel, Shamrock is a great place to work in Charlotte!

Why You’ll Love Working Here

Our award‑winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self‑development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.

Benefits

• Training and Development: Ongoing training and professional development opportunities
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Financial: Generous company 401(k) contributions and employee stock ownership after one year
• Work‑Life Balance: Competitive PTO and work from home opportunities after an introductory period

About The Role

Our Service Desk team is looking for a Technical Support Analyst I to support Shamrock’s extremely fast growth. The ideal candidate will have a strong technical and customer service background, a passion for automation, the ability to work across other areas, a high aptitude and possess strong problem‑solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business‑focused solutions that will keep Shamrock as competitive as possible. We are an organization that believes in employee growth and strongly support it for driven employees.

Responsibilities

• Provide world‑class system and application support to both internal and external customers
• Configure and install new systems as well as upgrade and support existing systems
• Automate processes, reporting and response when possible
• Perform in‑depth troubleshooting of technical issues from initial remediation to full root‑cause analysis
• Prevent repeat issues by addressing the root causes
• Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies
• Partner with other internal technical teams to resolve more advanced issues as necessary
• Create documentation that will help team members resolve issues more quickly

Qualifications

• BA/BS degree in a technical field or evidence of exceptional ability
• 1+ years in a technical customer and desktop support role
• Advanced troubleshooting knowledge and ability
• Fundamental knowledge of Office 365 and Active Directory
• Well versed in general IT technologies and best practices
• Demonstrated ability and passion for learning new technologies and business processes
• Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues
• Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions
• Strong analytical and problem‑solving skills are critical for rapid issue response
• Ability to think outside of the box to provide workable solutions
• Able to adapt to changes in a dynamic work environment
• Must have a propensity for knowledge gathering and sharing
• Ability to lift and relocate end‑user computing devices weighing up to 40 lbs
• Demonstrates an understanding of how different functions/businesses in Shamrock are related and impact one another
• Experience with ticketing systems, Jira preferred
• Exposure to command lines and/or scripting languages
• Understanding of basic networking protocols