Technical Support Analyst I - Automation & Systems

Shamrock Trading Corp.; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

Shamrock Trading Corporation in Charlotte, NC seeks a Technical Support Analyst I to deliver world-class IT support for internal and external users. This role focuses on reliable systems, proactive automation, and strong customer service across teams to keep operations running smoothly.

Ideal candidates have 1+ years in technical desktop support, strong troubleshooting ability, and a passion for learning new technologies within a fast‑growing organization.

Qualifications

• BA/BS in a technical field or evidence of exceptional ability.

Responsibilities

• Provide world‑class system and application support to internal and external customers.

Skills

Troubleshooting

Analytical thinking

English communication

Team collaboration

Learning agility

Education

BA/BS in a technical field

Tools

Office 365

Active Directory

Jira

Job description

Shamrock Trading Corporation in Charlotte, NC seeks a Technical Support Analyst I to deliver world-class IT support for internal and external users. This role focuses on reliable systems, proactive automation, and strong customer service across teams to keep operations running smoothly.

Ideal candidates have 1+ years in technical desktop support, strong troubleshooting ability, and a passion for learning new technologies within a fast‑growing organization.