Remote-Ready IT Support Analyst for a Fast-Growth Startup

Handshake; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equity

401(k) match

Parental leave

Medical benefits

Wellness stipend

Learning stipend

Remote work stipend

Flexible PTO

Holidays

Referral bonuses

Job summary

Handshake is seeking an IT Support Analyst to deliver an exceptional technology experience for a distributed workforce. You will resolve issues, administer core IT systems, and improve internal processes as we scale.

The role emphasizes troubleshooting, learning new technologies, and collaborating across teams, with opportunities to automate work and contribute to IT projects in a fast-paced environment.

Qualifications

• 2–4 years of IT support experience in a SaaS/startup/fast-paced environment.
• Experience supporting macOS (Windows is a plus).
• Hands-on experience with Google Workspace, Slack, Okta, and endpoint management tools.
• Experience with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar).

Responsibilities

• Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools.
• Troubleshoot and resolve technical issues delivering an excellent employee experience.
• Support onboarding and offboarding workflows.
• Assist with identity and access management and endpoint management.
• Maintain internal documentation and knowledge base articles.
• Collaborate with People Ops, Finance, Security, and Engineering on tech needs.

Skills

IT support experience

macOS experience

SaaS startup experience

Troubleshooting

Tools

Google Workspace

Slack

Okta

Jamf

Kandji

JumpCloud

Intune

Jira Service Management

ServiceNow

Zendesk

Job description

Handshake is seeking an IT Support Analyst to deliver an exceptional technology experience for a distributed workforce. You will resolve issues, administer core IT systems, and improve internal processes as we scale.

The role emphasizes troubleshooting, learning new technologies, and collaborating across teams, with opportunities to automate work and contribute to IT projects in a fast-paced environment.