Technical Support Analyst 3/IT Hardware Asset Analyst

DataStaff, Inc.; Petersburg (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits package

401K after 6 months

Job summary

DataStaff, Inc. is seeking a Technical Support Analyst 3/IT Hardware Asset Analyst for a long-term contract in Petersburg, VA.

This onsite role manages IT hardware and software assets from acquisition to retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports. Key responsibilities include coordinating asset transfers, generating asset reports, closing ITSM tickets, monitoring queues, and ensuring accurate life-cycle

Qualifications

• 2 years IT Asset Management
• 2 years Hardware Inventory Management
• 2 years ITSM/Ticketing System
• 2 years Microsoft Excel
• 2 years Asset Lifecycle Management
• 1 year Software License Management
• 1 year Inventory Auditing
• Must be able to lift, pull or push 50lbs as a regular part of the job duties.

Responsibilities

• Coordinate the transfer of IT assets between business units with 5 to 7 business days.
• Generate, distribute, & review weekly IT asset management reports.
• Complete ITSM tickets within 7 - 10 business days.
• Monitor the ITSM IT Asset Management queue daily.
• Updating notes with clear and accurate information to ensure that the life cycle of the ticket is captured.
• Correctly Manage ITAM Queue.
• Assist With Asset IMAC and PC Refresh process.
• Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, location and incidences of support.
• Track and maintain copies, hardware warranties, maintenance agreements, and lease and vendor contracts; monitor expirations.
• Assist in tracking and maintaining software licenses; perform periodic software audits.
• Assist in the Reconcile process of Software repository with ISO Approval list semiannually.

Skills

IT Asset Management

Hardware Inventory Management

ITSM/Ticketing System

Microsoft Excel

Asset Lifecycle Management

Software License Management

Inventory Auditing

Lifting 50 lbs

Job description

DataStaff, Inc is in need of a Technical Support Analyst 3/IT Hardware Asset Analyst for a long-term contract opportunity for one of our direct clients in Petersburg, VA.

*This position is onsite

The Technical Support Analyst/IT Hardware Asset Analyst the IT hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.

Key Responsibilities:

• Coordinate the transfer of IT assets between business units with 5 to 7 business days.
• Generate, distribute, & review weekly IT asset management reports.
• Complete ITSM tickets within 7 - 10 business days.
• Monitor the ITSM IT Asset Management queue on a daily basis.
• Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
• Correctly Managing ITAM Queue
• Assist With Asset IMAC and PC Refresh process
• Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
• Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
• Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
• Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

Required Skills:

• 2 years - IT Asset Management
• 2 years - Hardware Inventory Management
• 2 years - ITSM/Ticketing System
• 2 years - Microsoft Excel
• 2 years - Asset Lifecycle Management
• 1 year - Software License Management
• 1 year - Inventory Auditing
• 1 year - Must be able to lift, pull or push 50lbs as a regular part of the job duties.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.