IT Asset Management Specialist

MasterApp Labs LLC; Matoaca (VA); On-site; USD 34,000 - 55,000; Full time

Job summary

MasterApp Labs LLC is seeking an IT Asset Management Specialist for Virginia State University, VA, onsite, on a contract basis. You will coordinate asset transfers, run weekly reports, and close ITSM tickets promptly to keep the asset lifecycle healthy.

Ideal candidates manage licenses and audits, track warranties and vendor contracts, and assist in PC refresh activities while ensuring accurate documentation and timely updates across teams.

Qualifications

• Experience in IT asset management and lifecycle tracking.
• Proficiency with ITSM and ticketing workflows.
• Strong Excel skills for reports and audits.
• Ability to manage software licenses and contract documents.
• Regularly lift 50 lbs as part of duties.

Responsibilities

• Coordinate the transfer of IT assets between business units within 5 to 7 business days.
• Generate, distribute, and review weekly IT asset management reports.
• Complete ITSM tickets within 7–10 business days.
• Monitor the ITSM IT Asset Management queue daily.
• Update notes to accurately capture ticket lifecycle details.
• Assist with ITAM queue management and PC refresh processes.
• Record asset locations, changes, and incidences for the Technology Services dept.
• Track warranties, maintenance agreements, leases, and vendor contracts including expirations.
• Assist in software license tracking and periodic software audits on desktops, servers, and network gear.
• Support reconciliation of software repositories with ISO approval lists semiannually.

Skills

IT Asset Management

Hardware Inventory Management

ITSM/Ticketing System

Microsoft Excel

Asset Lifecycle Management

Software License Management

Inventory Auditing

Lifting 50 lbs

Job description

Title: IT Asset Management Specialist

Location: Virginia State University, VA, (Onsite)

Position Type: Contract

Interview Mode: In-person Only

Key Responsibilities

• Coordinate the transfer of IT assets between business units with 5 to 7 business days.
• Generate, distribute, & review weekly IT asset management reports.
• Complete ITSM tickets within 7 - 10 business days.
• Monitor the ITSM IT Asset Management queue on a daily basis.
• Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
• Correctly Managing ITAM Queue
• Assist With Asset IMAC and PC Refresh process
• Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
• Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
• Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
• Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

Required/Desired Skills

• IT Asset Management
  Required
  2
• Hardware Inventory Management
  Required
  2
• ITSM/Ticketing System
  Required
  2
• Microsoft Excel
  Required
  2
• Asset Lifecycle Management
  Required
  2
• Software License Management
  Required
  1
• Inventory Auditing
  Required
  1
• Must be able to lift, pull or push 50lbs as a regular part of the job duties.
  Required
  1