Technical Systems Analyst

GlobalPoint; Petersburg (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

GlobalPoint in Petersburg, VA is seeking a Technical Systems Analyst to assess, maintain, and support the district's technology environment, including hardware, software, systems, and upcoming initiatives. The role involves hands-on technical support and asset management, ensuring reliable IT services and documentation.

You will troubleshoot issues, participate in technology planning, and coordinate with IT operations and security teams to address outages and escalations as needed, in a

Qualifications

• Experience with IT asset management and end-user support.
• Experience supporting office relocations and server moves.
• Ability to troubleshoot hardware and software in enterprise environments.

Responsibilities

• Assess technology needs across hardware, software, systems, and upcoming initiatives.
• Track technology projects, issues, concerns, and action items.
• Provide technical support for applications, computers, hardware, peripherals, phones, and mobile devices.
• Troubleshoot, maintain, analyze, repair, upgrade, and replace computer systems and related equipment.
• Guide and coach end users through hardware, software, and technology-related issues.
• Maintain accurate IT asset inventory and system documentation.
• Review technology equipment requirements and provide procurement recommendations.
• Maintain appropriate security controls for software and related systems.
• Advise users on technology solutions that support business and operational needs.
• Coordinate with IT Operations Center, Information Security Office, and IT vendors for escalations and guidance.
• Escalate critical technology issues, outages, and security concerns as appropriate.

Job description

Location: Petersburg, VA 23803
Contract: Long-Term Contract

We are seeking an experienced Technical Systems Analyst to assess, maintain, and support the district s technology environment, including hardware, software, systems, and upcoming technology initiatives. The ideal candidate will provide hands‑on technical support, troubleshoot issues, maintain IT assets, and assist with technology planning and implementation.

Key Responsibilities

• Assess technology needs across hardware, software, systems, and upcoming initiatives.
• Track technology projects, issues, concerns, and action items.
• Provide technical support for applications, computers, hardware, peripherals, phones, and mobile devices.
• Troubleshoot, maintain, analyze, repair, upgrade, and replace computer systems and related equipment.
• Guide and coach end users through hardware, software, and technology‑related issues.
• Maintain accurate IT asset inventory and system documentation.
• Review technology equipment requirements and provide procurement recommendations.
• Maintain appropriate security controls for software and related systems.
• Advise users on technology solutions that support business and operational needs.
• Coordinate with VDH IT Operations Center, Information Security Office, and VITA for escalations and technical guidance.
• Escalate critical technology issues, outages, and security concerns as appropriate.

Preferred Experience

• Experience supporting office relocations, including server moves and telephone/communications setup.
• Experience with IT asset management, end‑user support, hardware/software troubleshooting, and enterprise technology environments.

Ideal Candidate

Technical Support | Systems Administration | Hardware/Software Troubleshooting | IT Asset Management | User Support | IT Security | Technology Assessment | Incident Escalation | Documentation | Office Relocation Support