Technical Support Analyst

Inceed; Lakewood (CO); On-site; USD 34,000 - 48,000; Full time

Job summary

Inceed is seeking a hands-on Technical Support Analyst to join a fast-paced, regulated technology environment in the Lakewood/Colorado area. You will support end-user devices, servers, networking, and collaboration tools while contributing ideas for process improvement.

You’ll administer Active Directory, Microsoft 365, Intune, MFA, and related systems; handle tickets, create documentation, and participate in an on-call rotation to ensure reliable operations from day one.

Qualifications

• Experience in technical support or systems administration.
• Working knowledge of Active Directory and Microsoft 365.
• Understanding of DNS and general networking concepts.
• Ability to troubleshoot hardware, software, and user issues.
• Strong written and verbal communication skills.
• Ability to work onsite in a fast-paced environment.
• Organized approach to ticketing, documentation, and follow-through.
• Ability to pass required background and drug screenings.
• Ability to obtain required gaming licensing.

Responsibilities

• Provide technical support across endpoints, servers, printers, and peripherals.
• Troubleshoot gaming, network, and business systems issues.
• Administer Microsoft 365, Active Directory, Intune, and MFA.
• Manage mobile devices, applications, and service desk tickets.
• Support telephony and video conferencing systems.
• Create and update technical documentation and SOPs.
• Assist with automation, scripting, and configuration changes.
• Own issues through resolution and communicate progress clearly.
• Support projects and identify process improvement opportunities.
• Participate in an on-call rotation for routine support needs.

Skills

Technical support

Active Directory

Microsoft 365

DNS & networking

Hardware/Software troubleshooting

Communication

Documentation & ticketing

Background checks

Gaming licensing

Tools

Microsoft 365

Intune

MFA

Windows Server

Job description

Compensation

$25 - 35 /hour, depending on experience

Inceed has partnered with a great company to help find a skilled Technical Support Analyst to join their team!

This is a fantastic opportunity to step into a hands-on technical support role where you’ll help keep a fast-paced, regulated technology environment running smoothly. You’ll work across end-user support, systems administration, and operational troubleshooting, with plenty of room to grow, contribute ideas, and make a meaningful impact from day one.

Key Responsibilities & Duties

• Provide technical support across endpoints, servers, printers, and peripherals
• Troubleshoot gaming, network, and business systems issues
• Administer Microsoft 365, Active Directory, Intune, and MFA
• Manage mobile devices, applications, and service desk tickets
• Support telephony and video conferencing systems
• Create and update technical documentation and SOPs
• Assist with automation, scripting, and configuration changes
• Own issues through resolution and communicate progress clearly
• Support projects and identify process improvement opportunities
• Participate in an on-call rotation for routine support needs

Required Qualifications & Experience

• Experience in technical support or systems administration
• Working knowledge of Active Directory and Microsoft 365
• Understanding of DNS and general networking concepts
• Ability to troubleshoot hardware, software, and user issues
• Strong written and verbal communication skills
• Ability to work onsite in a fast-paced environment
• Organized approach to ticketing, documentation, and follow-through
• Ability to pass required background and drug screenings
• Ability to obtain required gaming licensing

Nice to Have Skills & Experience

• CompTIA A+ certification
• CompTIA Network+ certification
• Experience with AI tools or related personal projects
• Exposure to scripting or automation
• Experience supporting regulated or enterprise environments
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information

• Onsite schedule, Monday through Friday, 8:00 AM to 4:00 PM
• This position requires a drug test and background check
• Requires successful completion of licensing and compliance requirements

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.