IT Support

Inceed; Oklahoma City (OK); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

401k

Holiday pay

Weekly direct deposit

Job summary

Inceed, L.L.C. has partnered with a great company to hire an experienced IT Support professional. This onsite role includes hands-on troubleshooting, deskside support, and collaboration with a client-facing team in a corporate environment in Oklahoma City.

The ideal candidate has 4+ years of IT support experience, strong Windows 11 skills, and experience with AV equipment. The schedule features half-day Fridays and periodic work-from-home Fridays on a rotating schedule.

Qualifications

• 4+ years of professional IT support experience.
• Level 2 and Level 3 support experience.
• Strong Windows 11 experience.
• PR refresh experience in large corporate environments.
• Experience supporting AV and conference room equipment.
• Excellent customer service and communication skills.
• Ability to work independently and solve problems.

Responsibilities

• Provide deskside support for hardware, software, and connectivity issues.
• Support Windows 11 environments and corporate desktop systems.
• Troubleshoot conference room and AV equipment.
• Assist with printers, laptops, speakers, and projectors.
• Deliver responsive support to end users in a fast-paced setting.
• Work through tickets with strong problem-solving skills.
• Maintain a professional, client-facing presence at all times.
• Collaborate with team members to resolve issues efficiently.

Skills

Deskside support

Windows 11

AV & conference room

Customer service

Independent problem solving

High ticket volume

Level 2/3 support

PR refresh experience

Corporate environments

Tools

None specified

Job description

Compensation:

$30 - $36 /hour, depending on experience

Inceed has partnered with a great company to help find a skilled IT Support to join their team!

This opportunity is ideal for an experienced desktop support professional who enjoys hands-on troubleshooting in a fast-paced corporate environment. The role is open due to a backfill need and offers the chance to support end users directly while working with a collaborative team in a polished, client-facing setting.

Key Responsibilities & Duties:

• Provide deskside support for hardware, software, and connectivity issues
• Support Windows 11 environments and corporate desktop systems
• Troubleshoot conference room and AV equipment
• Assist with printers, laptops, speakers, and projectors
• Deliver responsive support to end users in a fast-paced setting
• Work through tickets with strong problem-solving skills
• Maintain a professional, client-facing presence at all times
• Collaborate with team members to resolve issues efficiently

Required Qualifications & Experience:

• 4+ years of professional IT support experience
• Level 2 and Level 3 support experience
• Strong Windows 11 experience
• PR refresh experience in large corporate environments
• Experience supporting AV and conference room equipment
• Excellent customer service and communication skills
• Ability to work independently and solve problems

Nice to Have Skills & Experience:

• Experience in polished corporate environments
• Ability to manage a high ticket volume
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Open-ended contract opportunity
• Onsite role with half-day Fridays
• Work from home every third Friday on a rotating schedule
• Approximately 50 tickets per day shared across a three-person team
• Interview process includes a virtual round and an onsite round

Our client unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.