Level 2 Help Desk Engineer

Inceed; Brentwood (TN); Hybrid; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan

Paid time off

Job summary

Inceed is looking for a skilled Level 2 Helpdesk Engineer in Brentwood, TN. This role involves handling L2 helpdesk tickets, troubleshooting various IT issues, and providing both remote and onsite support. The ideal candidate will have 2–3+ years in IT support and strong communication skills.

Inceed offers competitive compensation and benefits such as medical, dental, vision insurance, and a 401k plan. Apply now to join an innovative team!

Qualifications

• 2–3+ years of IT support experience (L2).
• Strong troubleshooting skills in Windows and macOS environments.
• Good understanding of TCP/IP, DNS, DHCP, and VPN.

Responsibilities

• Handle escalated L2 helpdesk tickets across multiple environments.
• Troubleshoot hardware, software, networking, and Microsoft 365 issues.
• Document solutions and improve the knowledge base.

Skills

IT support experience (L2)

Troubleshooting Windows and macOS

Active Directory and Microsoft 365

Networking basics

Strong communication skills

Tools

Kaseya

AutoTask

IT Glue

Job description

Compensation

$25-$30/hr (depending on experience)

Position

Level 2 Helpdesk Engineer

Inceed has partnered with a great company to help find a skilled Level 2 Helpdesk Engineer to join their team!

Responsibilities

• Handle escalated L2 helpdesk tickets across multiple client environments
• Troubleshoot issues with hardware, software, networking, and Microsoft 365/Active Directory
• Own and resolve tickets end-to-end while meeting SLA expectations
• Provide remote and occasional onsite support
• Document solutions and contribute to knowledge base improvement

Required Qualifications & Experience

• 2–3+ years of IT support experience (L2)
• Strong troubleshooting across Windows, macOS, networking basics, and enterprise apps
• Experience with Active Directory and Microsoft 365
• Good understanding of TCP/IP, DNS, DHCP, VPN concepts
• Strong communication and customer service skills in a client-facing environment

Nice to Have Skills & Experience

• Familiarity with Kaseya, AutoTask, or IT Glue
• CompTIA or Microsoft certifications
• Exposure to Windows/Mac environments
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the Level 2 Help Desk Engineer opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.