Service Desk Technician

Inceed; Denver (CO); Hybrid; USD 33,062 - 44,083; Full time

Benefits offered by this job

3 different medical health insurance plans

Dental and vision insurance

Voluntary and long-term disability insurance

Paid time off

401k

Holiday pay

Weekly direct deposit or pay card deposit

Job summary

A recruiting firm is seeking a skilled Service Desk Technician to join their client's team in a dynamic environment. This role involves providing IT support to C-level executives and field crew, managing Active Directory, and utilizing ITSM Ticketing Tools. The ideal candidate will have over 6 months of IT experience with proficiency in Windows environments. This opportunity offers a hybrid work schedule and various benefits, such as health insurance and paid time off.

Qualifications

• 6+ months of IT experience.

Responsibilities

• Provide IT support to C-level executives and field crew.
• Manage Active Directory for IAM.
• Utilize ITSM Ticketing Tool for high volume tasks.
• Support Windows environment and Dell hardware.
• Assist with O365 applications.
• Stand up Fresh Works systems.

Skills

Proficiency in Windows environment

Experience with ITSM Ticketing Tools

Active Directory for IAM knowledge

Job description

Compensation: $24 - $32 /hour, depending on experience

Inceed has partnered with a great company to help find a skilled Service Desk Technician to join their team! Join a dynamic environment where your IT expertise will shine. This opportunity offers a chance to work in a fast‑paced setting, collaborating with C‑level executives and field crew. The role is open to accommodate the growing needs of the team. Dive into a culture that values eagerness, accountability, and genuine customer service.

Key Responsibilities & Duties:

• Provide IT support to C‑level executives and field crew
• Manage Active Directory for IAM
• Utilize ITSM Ticketing Tool for high volume tasks
• Support Windows environment and Dell hardware
• Assist with O365 applications
• Stand up Fresh Works systems

Required Qualifications & Experience:

• 6+ months of IT experience
• Proficiency in Windows environment
• Experience with ITSM Ticketing Tools
• Active Directory for IAM knowledge

Nice to Have Skills & Experience:

• Certifications in IT fields
• Experience with Apple iPhone support
• Knowledge of InTune and Entra ID Azure AD
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long‑term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Business casual environment, oil and gas culture
• Interview Process: 2 Rounds
• Schedule: M‑F, 8:30 – 5:30 Hybrid – 50% onsite

If you are interested in learning more about the Service Desk Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.