Technical Support Agent in Athens (Danish Speaker)

Blu Selection; Athens (OH); On-site; EUR 30,000 - 50,000; Full time

Job summary

An established industry player in Athens is seeking a Technical Support Agent to join their dynamic team. This role offers a unique opportunity to work in a multicultural environment with over 8000 professionals from 90 countries. As a key member of the support team, you will assist users with technical inquiries, troubleshoot issues, and ensure a high-quality user experience. The company prioritizes professional development and employee well-being, making it an ideal place for motivated individuals looking to grow in their careers. If you're ready to embrace a new adventure in sunny Greece, this is the perfect opportunity for you!

Benefits

Competitive salary

Performance bonuses

Private health insurance

In-depth onboarding and training

Vouchers and discounts

Free language classes

Social events

Complete relocation support

Two weeks of hotel accommodation

Help finding permanent housing

Qualifications

• Native Danish and C1 English proficiency required.
• Strong communication, multitasking, and digital tool skills essential.

Responsibilities

• Assist users with technical inquiries via phone, email, and chat.
• Troubleshoot user issues and manage refund requests.

Skills

Danish (native level)

English (C1 level)

Verbal communication

Written communication

Multitasking

Digital tools proficiency

Typing skills

PC navigation

MS Office familiarity

Adaptability

Job description

What if you could start your next chapter in sunny Greece, surrounded by international colleagues from around the globe, all driven by the desire to grow, learn, and thrive in an innovative environment?

Whether you’re seeking professional development, new career prospects, cultural exploration, or a truly international lifestyle experience, this is your opportunity.

Your responsibilities and impact as a Technical Support Agent will be:

1. Assisting users with technical and account-related inquiries via phone, email, and chat

2. Providing guidance on account settings, digital content downloads, and payment setups

3. Troubleshooting a range of user issues at the Tier 1 support level

4. Managing refund requests, subscription concerns, and prepaid credit inquiries

5. Ensuring a safe, compliant, and high-quality user experience

6. Meeting service level targets and contributing to customer satisfaction goals

Skills, qualifications and interests you need to succeed in this role:

1. A native level of Danish and a C1 level of English

2. Excellent verbal and written communication skills

3. Ability to multitask and use digital tools efficiently

4. Good typing skills

5. Solid PC and browser navigation skills; familiarity with MS Office

6. Adaptable, solution-oriented, and quick to learn new systems

What’s in it for you?

1. Full-time job (40 hours/week)

2. Competitive salary with two extra salaries per year and performance bonuses

3. Private health insurance after four months

4. In-depth onboarding and training program

5. Work in a multicultural team of over 8000 professionals from more than 90 countries

6. Additional benefits including vouchers, discounts, free language classes, social events, and more

Complete relocation support including:

1. Flight to Athens

2. Taxi transfer upon arrival

3. Two weeks of hotel accommodation

4. Help finding permanent housing

Your Future Company:
Located in Athens, this company is a globally recognized leader in outsourced customer and technical support services. With a strong focus on professional development, cultural integration, and employee well-being, it offers the ideal environment for motivated individuals seeking growth in an international setting. Join a team of over 100 dedicated support agents and take the next step in your career.

Apply now or send us your CV to be considered for this and future opportunities.