Technical Support Specialist

Landmark Properties, Inc.; Athens (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to enhance customer satisfaction through effective technical assistance. In this role, you'll be the first point of contact for clients, helping to troubleshoot issues and ensure the smooth operation of technology. You'll document your problem-solving processes and provide valuable feedback to improve services. This position offers a dynamic work environment where your contributions will help maintain the company's reputation for excellence. If you're passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• High School Diploma required; Bachelor's preferred.
• 1+ years of customer service experience.

Responsibilities

• Serve as the initial contact for technical assistance.
• Perform remote troubleshooting and document solutions.
• Provide accurate information on IT products.

Skills

Technical Support

Customer Service

Troubleshooting

Communication Skills

Problem Solving

Education

High School Diploma or GED

Bachelor’s in IT or Computer Science

Tools

Office Automation Products

Remote-Control Tools

Job description

Technical Support Specialist page is loaded

Technical Support Specialist

Apply locations Athens, GA time type Full time posted on Posted 2 Days Ago job requisition id R-103930

Job Description

The Technical Support Specialist provides technical support and assistance to customers, whether over the phone or in person. Their primary intention is to ensure client satisfaction and the proper operation of any machinery or technology that customers may be having trouble with. As an IT Help Desk Technician, you’ll play a crucial role in maintaining the company’s reputation and business.

Reports to: Tech Support Manager

Duties/Responsibilities: The duties listed below are an outline of the role’s responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed.

• Serve as the initial point of contact for customers seeking technical assistance via phone or email.
• Perform remote troubleshooting using diagnostic techniques and relevant questions.
• Document routine/novel work performed during problem resolution process.
• Determine the best solution based on the issue and details provided by customers.
• Walk customers through the problem-solving process.
• Direct unresolved or trending issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems, follow up with customers, and update their status and information.
• Review recorded CCTV footage in response to security incidents or alarms.
• Maintain accurate records of reviewed footage and incidents for future reference and analysis.
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Identify and suggest possible improvements to procedures.

Education & Experience

• High School Diploma or GED.
• Bachelor’s in IT, Computer Science or relevant field preferred.
• Proven experience as a help desk technician or in a similar customer support role.
• 1+ years of customer service experience.

Preferred Knowledge, Skills, & Abilities

• Familiarity with office automation products, databases, and remote-control tools.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English and excellent communication skills.
• A customer-oriented approach and the ability to remain cool-tempered.

Work Environment

• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
• Travel:

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.

#LI #LF1

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities. Backed by a deep understanding of the markets, a commitment to quality, and a strong track record of success, Landmark is responsible for some of the premier student housing communities in the nation.

Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country. Landmark is focused on maximizing each property’s value while providing the very best college living experience for its residents.

In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market. The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience.

Landmark’s mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector. In addition to providing exceptional results for Landmark’s investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.