Technical Support Agent

VidCruiter Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Paid OT

Leaves

Career advancement

Remote benefits

Job summary

VidCruiter is seeking a Technical Applicant Support Agent to join our remote team. You will handle requests from our global community, troubleshoot and research issues to provide prompt resolutions and ensure high client satisfaction.

You’ll also collaborate with cross-functional teams and contribute to offline tasks to maintain our reputation for exceptional service. We offer multiple schedules, 24/7 operations, and a path for advancement.

Qualifications

• Previous customer experience is a bonus if you provide technical support via live chat, email, and phone, and with experience in using help desk software.
• Technically savvy and can easily learn new platforms and software.
• Ability to troubleshoot different types of technical issues, starting from hardware to operating system/application issues.
• Organizational skills with excellent attention to detail, with the ability to multitask under stressful circumstances.

Responsibilities

• Provide support for end users (local and remote), focusing on individualized customer service at a high-standard professional level via a live chat system.
• Diagnose and resolve technical hardware and software issues.
• Research technical questions using available information resources.
• Provide user feedback on how to effectively and efficiently take appropriate action.
• Identify and elevate priority issues to the appropriate resource.
• Update the User Support ticketing system with any modifications, changes, and the present status of a ticket.
• Troubleshoot all end-user issues beginning from hardware issues to operating system/application issues.
• Ensure proper use of the ticketing system in place when helping end users.
• Maintain communications with the Support Lead/Manager on time.

Skills

Customer support

Live chat support

Troubleshooting

Help desk software

Multitasking

Attention to detail

Tools

Ticketing system

Job description

Stop counting the days; start making your days count!

VidCruiter is a recognized Great Place to Work®. We are a strong team that is making a real difference by virtually connecting employers with qualified job seekers around the world. As a fast-growing company, we offer limitless opportunities for advancement and professional development. You will feel right at home thanks to our welcoming, collaborative company culture.

At VidCruiter, we take pride in the work we do. There is a reason why we’re continually named an industry leader by the popular software review site G2 .

Stop counting the days; start making your days count. If you want to collaborate with our team of experts contribute towards our success and be recognized for your work, then VidCruiter is the place for you!

About the position:

Job Title: Applicant Support Agent

Location: Remote

Schedule: Several schedules are available; this department operates 24/7

What You'll Do:

We are currently seeking a Technical Applicant Support Agent to join our team! In this essential role, you will handle requests from our global community, troubleshooting and researching issuesto provide prompt resolutions and ensure high client satisfaction. You’ll also work closely with cross-functional teams and contribute to offline tasks, helping VidCruiter maintain its reputation for exceptional service.

While no two days are the same, here's what you can expect from the role:

• Provide support for end users (local and remote), focusing on individualized customer service at a high-standard professional level via a live chat system.
• Diagnose and resolve technical hardware and software issues.
• Research technical questions using available information resources.
• Provide user feedback on how to effectively and efficiently take appropriate action.
• Identify and elevate priority issues to the appropriate resource.
• Update the User Support ticketing system with any modifications, changes, and the present status of a ticket.
• Troubleshoot all end-user issues beginning from hardware issues to operating system/application issues.
• Ensure proper use of the ticketing system in place when helping end users.
• Maintain communications with the Support Lead/Manager on time.

What We're Looking For:

• Previous customer experience is a bonus if you provide technical support via live chat, email, and phone, and with experience in using help desk software.
• Technically savvy and can easily learn new platforms and software.
• Ability to troubleshoot different types of technical issues, starting from hardware to operating system/application issues.
• Organizational skills with excellent attention to detail, with the ability to multitask under stressful circumstances.

What's In It For You:

• $500 as a starting base salary.
• Full Time and Permanent Remote.
• Paid OT and Leaves.
• Opportunity for advancement.
• Other Remote Benefits

VidCruiter is committed to ensuring, equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We consider qualified applicants and will meet the needs of those requiring reasonable accommodations. If you have a special need that requires accommodation during any stage of your recruitment process, please email our HR Team at [e-mail] .