Technical Support Specialist (Remote)

Cangrade; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance (including dental and

Stock Options

401(k)

Flexible vacation time

Quarterly mental health days

Career development and upskilling

Job summary

Cangrade is a US-based AIHR company offering a remote-friendly environment with health insurance, stock options, and flexible vacation. The Remote Technical Support Specialist will support clients using our talent assessment platform, delivering technical assistance and exceptional service in a fast-paced startup setting.

The role emphasizes remote work, collaboration with the Customer Success team, and opportunities to grow with the company while adhering to our mission of bias-free talent

Qualifications

• Basic proficiency in PHP, JavaScript, MySQL and MongoDB.
• Willingness to work remotely in a US-based role.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide technical assistance and customer service to clients using our talent assessment platform.
• Work remotely as part of a fast-paced startup Customer Success team.
• Contribute to delivering an outstanding client experience.

Skills

PHP

JavaScript

MySQL

MongoDB

Job description

About Cangrade:

As an AI-based HR company, we at Cangrade have a unique responsibility for the impact that we make on the lives of job applicants and employees, and our customers' business results. Promoting scientific validity and equitable results are our top priorities.

As part of the Cangrade team, you will immerse yourself in the world of AI tech, get to experience a variety of projects and responsibilities, and enjoy the flexibility of remote work and unlimited vacation time. But most importantly, you will become a part of an exceptional team of diverse people dedicated to shaping the future of talent management with ethical, transparent, and bias-free AI.

Cangrade operates in a high trust environment. We assume good faith, exercise kindness, and prioritize honesty. By seeking out emotional maturity and intellectual openness in our team members, we make better decisions as a group than any one of us could as an individual.

What we offer:

• Full-time, predominately remote role with occasional team meetups in our office
• Health insurance (including dental and vision)
• Stock Options
• 401(k)
• Flexible vacation time and quarterly company-wide mental health days
• Emphasis on career development and upskilling

Hear what some of our current and past employees had to say on Glassdoor about working at Cangrade:

• "A wonderful place to work with a fantastic team and impeccable work-life balance"
• "Amazing team + Product"
• "Plenty of room to grow and develop in your career"
• "Cangrade prioritizes personal development and growth in each one of their employees"

Job Summary:

As a Remote Technical Support Specialist at Cangrade, you will play a vital role within our Customer Success team, providing technical assistance and exceptional customer service to clients using our talent assessment platform. This position offers the flexibility of working remotely while being part of a fast-paced startup environment. We are seeking a highly-motivated individual who thrives in a remote setting, enjoys working both within a team and independently and is passionate about delivering results. Your technical expertise, problem-solving skills, and drive to deliver superior customer service will be essential in delivering an outstanding experience to our clients.

This is an excellent opportunity for a junior professional who is eager to grow with the company and contribute to our mission of revolutionizing talent assessment and selection.

This position is US-based and requires basic proficiency in coding languages such as PHP, JavaScript, MySQL and MongoDB.

Compensation

65,000 USD - 85,000 USD / Year

(salary may vary based on experience and qualifications)

About the Company

Cangrade's vision is to promote job fit and employment equity so workers and companies thrive. How do we do that? By providing the most accurate, reliable, and unbiased method of predicting job fit and retention. Cangrade helps HR make accurate, efficient talent decisions from initial screening through promotions with 10x more accurate predictions of talent success than traditional hiring methods and a 0% chance of introducing bias.

Founded in 2014, Cangrade is a company that's growing fast. We are driven by our mission to promote job fit and hiring equity and the desire to continuously improve. Our team is close-knit, ambitious, transparent, and rolls with the quick pivots working at a startup brings. All of our team members have the opportunity to own, craft, and develop their roles, and enjoy benefits including, healthcare, 401ks, flexible schedules, and a hybrid remote work environment.

NOTE: As part of your application process, we will ask you to complete our flagship Pre-Hire Assessment. This will take roughly 15 minutes of your time and is an essential piece of your application.

Learn more about us at: www.cangrade.com/company/team