Technical Support

TEKsystems; United States; Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Job summary

TEKsystems is seeking a customer-focused support specialist to assist users of proprietary large-format X-ray machines. You will resolve issues over the phone, manage daily calls, and provide Windows-based application support. A 5-week structured training program leads into ongoing collaboration with internal teams.

The role emphasizes exceptional communication, problem-solving, and adaptability in a hybrid Quakertown, PA environment.

Qualifications

• Associate degree or equivalent from a two-year college or tech school, or 1–2 years related experience.
• Strong communication and interpersonal skills with calm handling of conversations.
• Basic Windows and database understanding; willing to learn proprietary systems.
• Ability to learn quickly through a structured training program.

Responsibilities

• Serve as primary contact for customers, handling conversations professionally.
• Manage 13–15 calls per day while maintaining composure with irate users.
• Provide application support for Windows-based systems and file structures.
• Collaborate with internal teams to resolve issues during training and beyond.
• Support troubleshooting and help desk tasks as part of a hybrid role.

Skills

Customer service

Help desk support

Software

Hardware

Troubleshooting

Technical support

Windows

Call center

Education

Associate's degree or equivalent

Tools

Windows OS

Database systems

Cisco/Avaya phone systems

Job description

Description

Overview:

We are seeking a highly communicative and customer-focused individual to support our proprietary large-format X-ray machines. While technical knowledge can be trained, strong soft skills are essential for success in this role centered around resolving issues on the phone.

Key Responsibilities

• Serve as the primary point of contact for customers, managing conversations professionally and confidently.
• Handle critical and challenging customer interactions without becoming flustered.
• Provide application support for Windows-based systems, including file structures and database-related tasks.
• Collaborate with internal teams to resolve technical issues during a structured 5-week training program and beyond.
• Handle 13-15 calls a day

Qualifications

• Exceptional communication and interpersonal skills; ability to control and guide conversations effectively.
• Comfortable managing crucial conversations and maintaining composure under pressure.
• Basic technical foundation in Windows environments and database systems (file structures, application support).
• Willingness to learn proprietary systems through comprehensive training.

Training

Full technical training provided (approximately 5 weeks).

Skills

Customer service, Help desk support, software, hardware, Troubleshooting, Technical support, Support, Windows, Call center

Top Skills Details

Customer service,Help desk support,software,hardware,Troubleshooting

Additional Skills & Qualifications

Customer Service ; these managers will ask someone questions about irate users so compassion is important but more importantly they will ask someone to explain something extremely technical is 3 grade terms. This is how CS is defined on this 3D team.

REQUIREMENTS:

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

PREFERRED SKILLS/EXPERIENCE:

• Knowledge of computer hardware and software (A+ background is great, but any training program or internship is a plus as well)
• Ability to troubleshoot and correct a wide array of IT user problems
• Ability to receive and utilize training proficiently to implement in the work environment
• Working knowledge of Cisco/Avaya phone systems desired but not required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Quakertown, PA.

Pay and Benefits

The pay range for this position is $21.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Quakertown, PA.

Application Deadline

This position is anticipated to close on Oct 26, 2026.

Workplace Type

This is a hybrid position in Quakertown,PA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.