Technical Success Manager: Lead & Elevate Enterprise Solutions

Bubble; New York (NY); Hybrid; USD 136,000 - 176,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) matching

Wellness stipends

Generous PTO

Sabbatical program

Job summary

Bubble is hiring a Manager, Technical Success to lead a team of Senior and standard Technical Success Managers. You will define best practices, own key customer GRR, and ensure strong technical readiness for Enterprise upgrades.

You’ll partner with product, engineering, and account teams to de-risk complex implementations and drive customer outcomes. The role is hybrid in NYC, with in-office days and a focus on customer value, retention, and scalable success programs.

Qualifications

• 5+ years of success management or technical customer-facing experience.
• At least one year of people management experience.
• Experience owning a metric like CSAT, NPS, or TTL.
• Experience working with APIs and investigating performance data.
• Has built an application or tool for the internet (Bubble experience strongly preferred).
• Exceptional written and verbal communication; ability to translate complex solutions clearly.
• Thrives in ambiguity and can commit to East Coast hours.

Responsibilities

• Lead, coach, and develop the TSM team, defining best practices and operating standards.
• Own key-customer GRR and the technical-outcome metrics defined with Product.
• Ensure a technical read on every Enterprise upgrade prospect and co-author technical sections of proposals.
• Drive onboarding setup, Workload Unit (WU) optimization, and quarterly architecture reviews for strategic accounts.
• Own the escalation protocol with 48hr+ triggers, root cause, and close-out documentation.
• Partner with Account Management, Customer Success, Product, and Engineering to de-risk complex implementations.

Skills

People management

APIs

Bubble experience

Key metric ownership

Technical customer facing

Communication

East Coast hours

Job description

Bubble is hiring a Manager, Technical Success to lead a team of Senior and standard Technical Success Managers. You will define best practices, own key customer GRR, and ensure strong technical readiness for Enterprise upgrades.

You’ll partner with product, engineering, and account teams to de-risk complex implementations and drive customer outcomes. The role is hybrid in NYC, with in-office days and a focus on customer value, retention, and scalable success programs.