Customer Success Manager - Growth & Retention (Equity)

Bubble Group, Inc.; Northern, New York (KY, NY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Equity in Bubble

401(k) matching

Wellness stipends

Generous PTO

Sabbatical program

Job summary

Bubble Group, Inc. is seeking a Customer Success Manager to own a portfolio of strategic accounts across their full lifecycle, including land, expand, and renew. You will run structured onboarding, drive adoption through signal-driven check-ins and QBRs, and identify expansion opportunities to maximize retention and growth.

You will be measured on renewal health, executive relationships, and the health of your book of business, with a hybrid work model in the New York City metro area.

Qualifications

• 3+ years in customer success, account management, or a customer-facing commercial role.
• Experience managing renewals and contributing to retention or expansion outcomes.
• Strong relationship-building and executive communication skills.
• Analytical mindset; comfortable using product and account signals to prioritize.
• A customer-centric approach and the ability to thrive in a fast-paced environment.

Responsibilities

• Own renewal health, executive relationships, and proactive churn risk for your accounts; carry GRR for your book.
• Run onboarding (0-60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones, with TSM support in parallel.
• Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance.
• Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close.
• Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery).
• Partner with Technical Success on escalations and architecture health, and surface customer feedback to Product.
• Jump in wherever needed — we're a small, scrappy team and everyone pitches in beyond their core role.

Skills

Relationship-building

Executive communication

Renewals management

Analytical thinking

Job description

Bubble Group, Inc. is seeking a Customer Success Manager to own a portfolio of strategic accounts across their full lifecycle, including land, expand, and renew. You will run structured onboarding, drive adoption through signal-driven check-ins and QBRs, and identify expansion opportunities to maximize retention and growth.

You will be measured on renewal health, executive relationships, and the health of your book of business, with a hybrid work model in the New York City metro area.