Senior Global Program Manager – Enterprise Solutions

Zoom; New York (NY); Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom is seeking a Global Program Manager for the Premier Support and Technical Account Management team in New York. You will serve as the primary strategic partner for a portfolio of enterprise customers, guiding them from implementation through long-term success and coordinating across multiple teams across time zones.

You will work at the executive level while translating complex technical details into clear, actionable plans.

Qualifications

• 10+ years of project management experience in global, enterprise-level environments.
• Demonstrated ability to engage and communicate effectively with executive stakeholders, translating complex technical and project details into clear, strategic narratives.
• Working knowledge of IP Telephony, Audio/Video codecs, UCaaS, and related conferencing platforms.
• PM certification required: PMP, PRINCE2, ITIL, or equivalent.

Responsibilities

• Serve as the primary point of contact for enterprise customers and internal stakeholders, proactively defining project scope, coordination, and objectives across both organizations.
• Develop and manage detailed project plans, negotiate timelines and scope with stakeholders, and prioritize business expectations to deliver against agreed milestones.
• Deliver consistent executive-level updates to key stakeholders at Zoom and within customer organizations, covering strategy, progress, and course corrections.
• Apply industry best practices, methodologies, and standards across all PM activities, including change management processes.
• Monitor customer health and project performance, proactively addressing delivery risks and identifying opportunities for continuous improvement.
• Break complex, large-scale programs into phased workstreams with clearly defined tasks, owners, and timelines.
• Partner with cross-functional teams including Technical Account Managers, Customer Success, Service Engineering, Professional Services, Sales Operations, and Global Architects to maintain consistency in customer support and engagement.
• Capture and communicate customer feedback to relevant internal teams, and develop metrics frameworks that measure success and drive improvements to Zoom products and operational processes.
• Adapt working style and schedule to support customers across diverse time zones, cultures, and regional requirements.

Skills

Executive stakeholder communication

Global program management

Cross-functional leadership

Project scheduling

Change management

Education

Bachelor's degree in Project Management, Engineering, Computer Science, or related field

Tools

Cisco UCaaS

Microsoft Teams

Polycom

Video conferencing

Job description

Zoom is seeking a Global Program Manager for the Premier Support and Technical Account Management team in New York. You will serve as the primary strategic partner for a portfolio of enterprise customers, guiding them from implementation through long-term success and coordinating across multiple teams across time zones.

You will work at the executive level while translating complex technical details into clear, actionable plans.