Senior Manager, Technical Customer Success (Hybrid - NYC)

OpenAsset; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

20 days paid time off

Work from home flexibility

401k with employer match

Paid parental leave

Job summary

OpenAsset seeks a Senior Manager of Technical Customer Success to lead a team of SEs and TCSEs in delivering world-class client experiences. Based in New York, the role combines people leadership with operational ownership of the support queue, cross-functional collaboration, and AI-enhanced service delivery.

You will coach engineers, manage escalations, and partner with Sales, Product, and Engineering to align technical delivery with client goals. Hybrid work with NYC office two days.

Qualifications

• Experience leading technical or client-facing teams.
• Experience managing a support queue or ticketing system.
• Ability to balance hands-on technical work with people management.

Responsibilities

• Provide line management for SEs/TCSEs, including hiring input and performance reviews.
• Run regular 1:1s and feedback loops to develop team members.
• Lead team meetings and office hours to maintain alignment.
• Coach team members through complex client escalations.
• Own the internal tooling roadmap for the team.

Skills

People leadership

Technical CS

Interpersonal communication

Tools

Intercom

Zendesk

Job description

OpenAsset seeks a Senior Manager of Technical Customer Success to lead a team of SEs and TCSEs in delivering world-class client experiences. Based in New York, the role combines people leadership with operational ownership of the support queue, cross-functional collaboration, and AI-enhanced service delivery.

You will coach engineers, manage escalations, and partner with Sales, Product, and Engineering to align technical delivery with client goals. Hybrid work with NYC office two days.