Technical Success Manager - Customer Value & Growth

JFrog Ltd; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

JFrog Ltd. is seeking a talented Technical Success Manager to enable outcome-focused engagements with customers, driving adoption, expansion, and loyalty across the JFrog Platform.

You will serve as a trusted advisor, shaping adoption plans and aligning with Sales to secure renewals and upsells. Responsibilities include collaborating with Solution Engineering and Professional Services, delivering projects on schedule, and maintaining high customer health and satisfaction.

Qualifications

• Bachelor’s or Master’s degree in technology or business/management.
• 7+ years in customer success, relationship management, delivery management, consulting, or enterprise delivery.
• 3+ years in software/SaaS industry.
• Fluent English (read/write/speak).
• Occasional travel to visit customers in the Nordic region.

Responsibilities

• Be the customer’s trusted advisor and focus on continuous interactions and customer lifetime value.
• Assist customers in adoption/rollout planning to embed the JFrog Platform.
• Support the Sales team to drive renewals and upsells.
• Collaborate with Solution Engineering and Professional Services to complete projects on time.
• Monitor customer health and advocate for platform best practices.

Skills

Communication skills

Public speaking

English fluency

Relationship management

Education

Bachelor’s/Master’s Degree in Technology or Business/Management

Job description

JFrog Ltd. is seeking a talented Technical Success Manager to enable outcome-focused engagements with customers, driving adoption, expansion, and loyalty across the JFrog Platform.

You will serve as a trusted advisor, shaping adoption plans and aligning with Sales to secure renewals and upsells. Responsibilities include collaborating with Solution Engineering and Professional Services, delivering projects on schedule, and maintaining high customer health and satisfaction.