Remote Technical Success Manager — Enterprise DevOps ROI

JFrog Ltd; Atlanta (GA); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Equity: RSU

Employee Stock Purchase Plan

Remote-friendly

Comprehensive benefits

Job summary

JFrog Ltd. is seeking a skilled Technical Success Manager for the Americas Customer Success team.

You will oversee the Enterprise customers' adoption of multiple products, acting as the customer voice to internal teams across Support, Product, R&D, Sales, and Marketing. You will own the customer journey, build Success Plans, guide architecture decisions, and lead business reviews to demonstrate ROI while ensuring renewal and expansion opportunities.

Qualifications

• Customer-facing role with enterprise software.
• Experience supporting international enterprise customers.
• Strong analytical and problem-solving skills.
• Excellent English verbal and written communication skills.

Responsibilities

• Own the end-to-end customer journey, driving adoption and value realization.
• Partner cross-functionally to build and execute Success Plans.
• Act as a trusted technical advisor guiding architecture decisions.
• Lead Business Reviews to demonstrate ROI and monitor health.
• Support renewals, expansions, and risk mitigation.
• Leverage CRM and case management systems to track outcomes.

Skills

Customer-facing experience

Crisis management

Java or other language

Docker/Kubernetes knowledge

CI/CD tools

English communication

International customers

Problem solving

Interpersonal skills

Weekend work readiness

Education

BS in Computer Science or Computer Engineering

Tools

SFDC

JIRA

Artifactory

CI tools (Jenkins, Maven)

Docker

Kubernetes

Job description

JFrog Ltd. is seeking a skilled Technical Success Manager for the Americas Customer Success team.

You will oversee the Enterprise customers' adoption of multiple products, acting as the customer voice to internal teams across Support, Product, R&D, Sales, and Marketing. You will own the customer journey, build Success Plans, guide architecture decisions, and lead business reviews to demonstrate ROI while ensuring renewal and expansion opportunities.